2018-416-E Finance - Marian Cheek Jackson Center outside agency agreement

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DocuSign Envelope ID: 7A9252AF- OE3A- 47EE- A4F6- 2A3D9DF527FF EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION Program Description (3 pages OR LESS) d) Summarize the program services proposed and how the program will address a Town /County priority /goal? Residents of the Northside, Pine Knolls, Tin Top, and Lloyd -Broad neighborhoods have helped sustain the our community for generations. Many of these neighbors have been community leaders while working multiple jobs well into their 80s. These residents have taken great pride in keeping up the homes they have lived in for decades but they are now facing the impact of intense market forces, an aging housing stock requiring re- investment, and rising ownership costs that threaten some of Orange County's most diverse neighborhoods. The Jackson Center's Promise of Home Program addresses these challenges by providing comprehensive connection to resources and support, ongoing home repair advocacy, and an emergency safety net for elderly, long -term, low- income residents of Orange County. We do this through the following three primary services: • Home Repair Advocacy: The Jackson Center works to ensure that all elderly and low- income neighbors in our Northside, Pine Knolls, Tin Top, and Lloyd /Broad are living in safe and healthy living environments. Our strength as an organization is our reach into the community and our coordination of partnerships in response. The last two years, we organized a Promise of Home repair effort that centralized and streamlined collaboration between three agencies that primarily coordinate repairs. We have one common application for repairs in these neighborhoods, and we coordinate neighborhood connections, the intakes & initial assessments, and partner meetings. In the last year, we have been able to coordinate 15 collaborative repairs, while assisting dozens of other households with referrals who are outside of our geographic focus but still in Orange County. Key to our collective success is the capacity to be out in the community connecting, engaging, and advocating on behalf of neighbors. • Emergency Repair Coordination: The Jackson Center has developed an emergency home repair program that allows us to hire quality subcontractors from a coordinated vendor network to complete urgent (i.e. that day /week) safety repairs. These repairs range from $300 45,000 and have included fixes to urgent leaks, electrical safety issues, pipes bursting, and HVAC outages. After a short-term fix is immediately implemented, we work with the residents to fill out complete referral applications for other agencies. These critical emergency repairs buy time for our partners to respond to the deeper needs of the household over the next several months without leaving the safety of the residents in limbo. This program initially only included Northside and Lloyd /Broad neighborhoods, but we recently expanded the program to include Pine Knolls and Tin Top. Since the program began, we have been able to coordinate over a dozen emergency repairs. Support will enable us to increase the number of emergency repairs and build a stronger vendor network for quick, quality responses to requests. • Keeping Your House a Home Workshops & Annual Wills Clinic: We created this intensive workshop over the course of several years in collaboration with neighborhood leaders and UNC law school to share resources on the legal and financial tools to protect family assets and help plan for the future of homes. We also use this workshop as a way to connect residents to existing home repair and tax mitigation programs, as well as our annual wills clinic. This workshop takes place with individual families or small groups so that we can tailor it to specific circumstances and challenges. We hope to ensure that an additional 50 families complete the workshop and that we extend the curriculum to a follow -up series, an expansion enabled by the addition of a lifetime Northside neighbor joining our staff who was instrumental in the development of these workshops. Additionally, we organize an annual wills drafting clinic and legal support for Orange County residents in partnership with several legal partners that is now reaching nearly 20 households per year. This program allows us to provide a coordinated safety net for long -term, elderly homeowners who otherwise may not be able to stay in their homes, while also providing education and resources that help maintain the quality, affordability, and sustainability of their homes. e) Describe the community need or problem to be addressed in relation to the Chapel Hill Human Services Needs Assessment, Orange County BOCC Goals and Priorities, Town of PROGRAM INFORMATION 1/23/2018 2:58:40 PM Page 3 of 10