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DocuSign Envelope ID: D068E7B0- D869- 43F4- B35C- 428F10E3BDC1 <br />EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION <br />1) What efforts do you make to seek feedback about your program from your target population <br />(e.g. survey, evaluations, etc. ?) <br />We do post mediation evaluation with family mediation clients. <br />We have found that it is nearly impossible to survey court clients, given the fast -paced <br />court environment. <br />Recently we have done a major survey effort with the 20 -40 year -old age group, to assess <br />their needs. <br />m) Include any other pertinent information. <br />We would like to note that mediation is a practice which does not lend itself to easy <br />evaluation. We maintain demographic information on clients and resolution rates, but this <br />does not tell the whole story. <br />In many cases, we talk the parties separately through the conflict, encourage ways of <br />conciliation, and then they may not mediate, or one side refuses. In other cases, there may <br />be a long mediation but no resolution — nonetheless progress has been made. Mediators <br />are trained to not focus on resolutions but on first, doing no harm, and second, empowering <br />the parties to communicate and negotiate for themselves. Of course, resolutions can be <br />great things, and we note that in over 80% of mediations held, there is a resolution. <br />In Criminal District Court, the cases can be very involved and take a few hours of <br />mediation, or be short. Orange County support enables us to give each case the attention <br />that is needed. <br />We are trying to be realistic in setting number goals. It all depends on the number of <br />appropriate cases that are referred to us, and this may vary widely. The agency must <br />maintain trained available personnel no matter how many cases there are. <br />PROGRAM INFORMATION 1/22/2018 4:11:17 PM Page 20 of 27 <br />