2018-412-E Finance - Dispute Settlement Center outside agency agreement

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DocuSign Envelope ID: D068E7B0- D869- 43F4- B35C- 428F10E3BDC1 EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION Orange County DSS; Town of Chapel Hill Ombuds Office; Town of Chapel Hill Human Resources; Town of Carrboro; Chapel Hill- Carrboro City Schools; Orange County Schools; Family law attorneys; Family therapists; NC Office of Administrative Hearings (Medicaid Appeals) Compass Center; Congregations, nonprofits and businesses; Senior Care providers. Program Description (3 pages OR LESS) Please provide the following information about the proposed program: d) Summarize the program services proposed and how the program will address a Town /County priority /goal? Court Mediation In Orange County Criminal District Court, the judges and assistant district attorneys refer cases to us and we then screen for appropriateness and voluntariness. An appropriate case involves an interpersonal dispute (leading to, for example, charges of harassment, communicating a threat, injury to personal property, etc.) without domestic violence, in which the parties agree to mediate. Most court clients have very few resources and often need to get back to their jobs. They also need real resolution of the problem between themselves and their neighbor, co- worker, or family member. Family Mediation In the case of family mediation, clients are referred to Dispute Settlement Center through attorneys, therapists, or social services agencies, or self - referred. Our sliding scale fee structure enables people of all income levels to have access to high quality mediation. Likewise, business, neighborhood, and employment cases come to us through attorney, law enforcement, or agency referrals, or self - referrals. Medicaid Appeals These cases are referred to us through a program through Office of Administrative Hearings. This program serves the very poor and disabled in Orange County who have been denied Medicaid services or support and have appealed the denial. The Orange County Board of County Commissioners' goals include to "Create a Safe Community" and to "Foster a community culture that rejects oppression and inequity." Dispute Settlement Center helps people in conflict work through their differences in safe environments so that they can move on with their lives with less PROGRAM INFORMATION 1/22/2018 4:11:17 PM ` a g � 1 6 s t 2 .