2018-411-E Finance - Compass Center outside agency agreement

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DocuSign Envelope ID: FOFFD659- 4159- 4D4C- 82FD- FF8E51A5A7E4 EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION Services Program connects with clients via community education and outreach work, our 24 -hour domestic violence hotline, word of mouth, and referrals from other agencies. Anyone who has any concerns related to domestic violence can access these services. Our clients are people who have directly experienced domestic violence in childhood or adulthood, their friends and loved ones or service providers needing assistance in addressing the needs of a victim. Frequently these clients will utilize our services multiple times, enabling us to build deeper, more supportive relationships with clients. We refer batterers to batterers intervention programs and other services that might be helpful to them. We never have waiting lists. Our Director of Latinx Services conducts targeted outreach within the community to Spanish - speaking community members and service professionals who work with the Latinx population in order to make sure that people are aware of our services and feel as safe as possible accessing services. We do this in part by providing community and professional training to pre- existing groups (moms groups, church groups, child care participants and service providers, etc.), meeting clients at the offices of other service providers where they feel safe, partnering with health and mental health organizations so referrals are easy and common, and tabling at community events geared toward this community. We also sought and received FY 17 -19 Victims of Crime Act funding for an additional half -time Latinx Group Coordinator position in order to better serve the Spanish - speaking community and offer more robust group services. g) Describe the credentials of the program manager and other key staff. (Ex. Identify Program Manager and credentials, describe training provided to volunteers, etc.) The Domestic Violence Crisis Services Program is staffed by the following personnel: Associate Director, Director of Domestic Violence Crisis Services, Director of Court Advocacy and Community Response, Latinx Group Coordinator and Victim Advocate, Support Group Coordinator, Director of Latinx Services, and the Director of Client Services and Volunteer Management. The Associate Director, Director of Domestic Violence Crisis Services, and Support Group Coordinator positions require a Master's in Social Work, Counseling or an equivalent degree in human services, and the other positions require Associate's or Bachelor's Degrees. In addition, previous experience working in domestic violence service provision and working with volunteers is prioritized. Staff train and supervise the following volunteer positions: daytime and overnight hotline advocates, court advocates, support group facilitators, child care volunteers and interpreters /translators. Domestic violence hotline advocate trainings occur twice a year and consist of 42 hours of trainings including dynamics of domestic violence, state policies on child abuse and mandatory reporting, domestic violence- related laws in NC including protective orders, role - playing client contacts, and cultural competency. In addition they participate in a minimum of two four -hour shadowing sessions of current advocates in our office. Court advocates also complete the 42 hour training and two in -office shadowing sessions, plus a minimum of two shadowing sessions in court. The support group facilitator training is approximately 25 hours. They then complete 8 weeks of shadowing at 1.5 hours a week (12 hours total). The support groups are co- facilitated, so a new facilitator is always paired with an experienced facilitator. Childcare volunteers receive 4 hours of training. Interpreters are screened for language proficiency and complete two hours of shadowing as well as an eight -hour training. PROGRAM INFORMATION 1/22/2418 5:50:18 PM P a g e 1 7 o f 4 7