Agenda - 04-19-2005-9b - Laserfiche WebLink

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Status of Community Transportation Improvement Plans Durham; Orange and Wake Counties Overview A Community Transportation Service Plan (CTIP) is a prerequisite for funding under the federal and state public transportation grant programs administered by the North Cazolina Department of Transportation, Public Transportation Division (NCDOT, PTD), The plan is to be updated every five years. The CTIP is intended to serve the following purposes. • To evaluate community transit systems current approaches to all facets of management and operations; • To evaluate the results of the current organizational direction; • To identify organizational strengths and to tazget opportunities for improvement on processes and results that affect all key stakeholders -including customers, employees, granting agencies and the public; and • Tc assist the NCDOT, PTD in aligning and maximizing available resaru'ces (employee development/training, administrative, operating and capital funding) to facilitate each system's continuous improvement process. The overall goal of the CTIP is to ensure that all community transportation systems in North Carolina are continuously improving in all aspects of organizational and operational effectiveness in order to reach and maintain a level of service excellence. Durham County CTIP Durham County Access (DCA) provides human service and general public transportation services in Durham County, DCA utilizes a fleet of 16 vehicles to provide transportation to 4 human service agencies. The system provided 51,530 trips in FY04.. DCA is part of the Durham County government structure. Operation of transportation services is contracted out to a private transportation provider, Laidlaw Transit Services, with DCA providing oversight of the program. The contractor also provides ADA pazatransit services in the City of Durham in conjunction with the Durham Area Transit Authority (DATA) fixed route service. The Durham County CTIP was updated ur 2002 by Urbitran Associates, Inc, The plan provided the following recommendations for improvement. Investigate development of a centralized agency contrrol whereby DCA would control the budgets and service planning for the human service agencies contracting with DCA for service versus the billing and accountability issues being addressed between the individual agencies and Laidlaw. Agencies would be billed through DCA rather than directly from Laidlaw, and payment to the operator would be in one consolidated payment. The Transportation Advisory Boazd (TAB) should address the mission of DCA and formalize this with measurable benchn:arlcs for performance. DCA and the TAB should develop a format for an annual report to be provided to Durham County. 3/18/2005