Agenda - 04-19-2005-9b - Laserfiche WebLink

Browse Search

November 2001, the Northern Zone began in February 2003, and the Southem Zone /I began in February 2004, WCTS does not operate transportation services directly; rather it contracts with a private provider, MV Transportation, as the primary vendor, Wake County provides the vehicles, maintenance, fueling, and reservation services, while MV Transportation supplies the operators, service supervision, and vehicle scheduling. MV Transportation is held responsible for following the maintenance requirements which is done under contract with Wake County's Fleet Operations. MV's services aze primarily demand-response in nature, with fluctuations from day- to-day depending upon demand, As with most similar operators in North Carolina, some subscription, or recurring, trips have been organized into semi-fixed routes, MV has 16 such routes serving dialysis patients and the Resources for Seniors. There aze 8 dialysis routes, 6 senior routes, and 2 nutrition routes. In the past three yeazs, WCTS has added two secondary vendors for the provision of the general public, TRACS service. These secondary vendors are responsible far a maximum amount of service within their respective zones, They may also assist with the human service transportation within their zone as a supplement to the primary vendor, Sights Unlimited operates the TRACS service within the Northern and Eastern Zones, while Tri-Area Transportation operates the service in the Southern Zone. The consultant has completed the final draft of the updated Community Transportation Improvement Plan and has presented the fallowing recommendations to the Transportation Director. The Transportation Advisory $oard has not reviewed the draft document and is therefore unawaze of these recommendations. A meeting will be scheduled with the consultant, NCDOT, WCTS management and the Transportation Advisory Boazd to review each reconunendationprior to finalizing the plan, The draft plan provided the following recommendations for improvement. • Hire new Senior Accounting Technician and reassign billing responsibilities; • Relocate WCTS staff to the same azea at Swinburne Street. • Eliminate lunchtime closing of telephone lines at Transportation Service Center • Extend TSC hours to 7:00 AM to 6:00 PM through staggered staff hours; • Bring all trip reservations in-house vs, with the primary operator • Post all cross-county trips into the CCTransit website, • Adjust billing rates to agencies to reflect adjusted rates in cost allocation plan • Calculate revised agency billings based upon passenger hour basis to aid in agency budgeting; • Consolidate reports for primary vendor and secondary vendors showing total riders by ridership category and reporting all vehicles owned by WCTS; • Document peak vehicle usage for all vendors; 3!18/2005