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• Demand-response transportation is not coordinated between Orange County and ~(/ <br />Chapel Hill; riders that cross the boundary can fall through the cracks. OPT should <br />provide the E-Z Rider service for Chapel Hill Transit, and bill CHT for the portion of <br />the trip within Chapel Hi1UCarrboro. <br />• Fixed-route frequency is inadequate, Hourly frequency should be provided during <br />peak times; and timed to connect with CHT service, <br />• Time for shopping is inadequate, OPT should lengthen the dwell time on the <br />shopping trips. <br />• OPT does not use the CCTransit website, A website for use by community <br />transportation systems, hospitals/clinics, human service agencies and the general <br />public to coordinate and facilitate out-of-county non-emergency Medicaid <br />transportation trips. Begin entering cross-county trip information into website as a <br />way to coordinate with surrounding counties, <br />• OPT should continue the initial discussions regarding operating CHT's pazatransit <br />services. <br />• OPT does a commendable job mazketing its current services, but the image remains <br />that of a human service provider. With an expanded OPT role in general public <br />service, OPT should adopt a new image, OPT Administration is currently accepting <br />quotes for the development of a new logo and vehicle appearance. <br />• OPT uses a combination of mileage and hourly rates to bill agencies. Some agencies <br />are only billed on a mileage basis while others are billed on hourly and mileage bases, <br />A unified approach to setting the agency rates should be adopted, The rates should be <br />set to recover the costs of operation.. <br />• OPT currently resides as a division of Department on Aging.. OPT's role has grown <br />since this arrangement was established and a higher profile for transportation is <br />needed. OPT's function should move to a new department level in Orange County <br />government, reporting to the Assistant County Manager over the human service <br />agencies. <br />Wake County CTIP <br />The primary provider of transportation services in non-metropolitan Wake County is <br />the Wake Coordinated Transportation Service (WCTS). In addition to the coordinated <br />services provided by WCTS, other transportation providers offer services within the <br />county, WCTS is organized as a section of Human Services Department of Wake <br />County government (WCHS). Two basic levels of service are provided by WCTS. <br />The human service transportation is provided for clients of the subscribing human <br />service agencies. The TRACS service provides general public transportation to all <br />members of the community, not just those receiving specified services. <br />WCTS offers general public service through three demand-response service zones, <br />The system utilizes a fleet of 45 vehicles to provide transportation to 7 human service <br />agencies. WCTA provided 119,420 passenger trips in FY04. The general public <br />service operates under the emerging "brand name" of TRACS (Transportation and <br />Rural Access). This service is relatively new; the Eastern Zone began service in <br />3/18/2005 <br />