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5 <br />Comments: <br /> <br /> <br /> <br /> <br />UNIVERSAL PERFORMANCE STANDARDS <br /> <br />Be <br />l <br />o <br />w <br /> <br />S <br />t <br />a <br />n <br />d <br />a <br />r <br />d <br /> <br />Ne <br />e <br />d <br />s <br /> <br />Im <br />p <br />r <br />o <br />v <br />e <br />m <br />e <br />n <br />t <br /> <br />Me <br />e <br />t <br />s <br /> <br />Ex <br />p <br />e <br />c <br />t <br />a <br />t <br />i <br />o <br />n <br />s <br /> <br />Ex <br />c <br />e <br />e <br />d <br />s <br /> <br />Ex <br />p <br />e <br />c <br />t <br />a <br />t <br />i <br />o <br />n <br />s <br /> <br />6. Customer Service (Internal and External Customers) <br /> <br />Demonstrates concern for the rights, privacy and confidentiality of patients and others <br /> <br />Understands the urgency of customer needs and responds quickly <br /> <br />Treats all patients in accordance with the Patient’s Bill of Rights <br /> <br />Considers the impact on patients, visitors and peers when taking action and carrying out one’s own job tasks <br /> <br />Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner <br /> <br />Seeks to solve problems for patients and their families and offers assistance and encouragement to others <br /> <br />Communicates with patients/families, visitors and coworkers in a courteous and respectful manner <br /> <br />Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels <br /> <br />Competency Validation: 1 2 3 4 <br /> <br />Comments: <br /> <br /> <br /> <br />7. Teamwork <br /> <br />Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit <br /> <br />Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the <br />opinions and ideas of others <br /> <br />Assist in training and orientation of new staff <br /> <br /> <br />Shares information and own expertise with others to enable them to accomplish goals and objectives <br /> <br />Seeks out opportunities to help rather than waiting to be asked <br /> <br />Assist other team members in the performance of their assignment <br /> <br />DocuSign Envelope ID: 1F50F7AE-561F-49AE-AF6E-02EC3D46985C