2018-356-E BOCC - Sound Advice of NC technology services

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PO Box 2005 Wake Forest, NC 27588 Greenville (252) 355-1111 Raleigh (919) 439-6296 F (252) 355-1113 contact@saenc.com www.saenc.com SERVICE AGREEMENT Orange County Board of Commissioners Hillsborough, NC 27278 Attn: Donna S Baker (919) 245-2285 April 2, 2018 This maintenance agreement is made between Sound Advice of Eastern North Carolina and Orange County Board of Commissioners (OCBOC). The effective date of this contract is July 1, 2018 thru June 30, 2019. OUR FULL SERVICE MAINTENANCE AGREEMENT is an Annual Maintenance contract covering labor, service, transportation, travel, and some minor software changes as outlined below. Under this agreement, a Sound Advice representative will inspect these rooms, listed below, on a quarterly basis. These inspections will include any necessary cleaning, calibrating and testing of the audio-visual equipment in these rooms. Coordination of sched- uling maintenance and access to all rooms will be made with OCBOC representative. Any repairs that can be made on site will occur at that time. Minor parts needed in these on-site repairs are includ- ed, such as connectors or small connection wires. If equipment cannot be repaired on site, Sound Advice will re- move the equipment and have it repaired. Sound Advice will make every effort to expedite the repairs and/or pro- vide a loaner piece of critical equipment until such repairs are made, as available. A detailed inventory of all audiovisual equipment can be provided electronically to OCBOC indicating equipment name, model, serial number, location, (building, floor and room). Initially this process of gathering this data will happen over time until all of the AV is documented. Sound Advice will maintain documentation, as required, on all maintenance trips by location and have the ability to send a report to OCBOC including: ▪Date of inspection ▪Any disparity in inventory ▪Maintenance concerns (extreme wear and tear, vandalism, useful life of equipment, inoperable equipment, etc) ▪Recommendations for equipment, wiring, system replacements, security Primarily, a representative will be on-site for the majority of all Commissioner Meetings. Up to fifty five (55) meet- ings are covered under this contract. These 55 meetings include about six (6) to eight (8) for support of additional board meetings such as the Board of Adjustment. Some meetings may be unscheduled emergency meetings and/or public hearings that can be verified via OCBOC. Sound Advice typically requires two weeks notice when scheduling these additional meetings. Some of the monthly maintenance visits referenced above may be scheduled to coincide DocuSign Envelope ID: C1715236-4E9A-49CD-9245-F4942287FCAA