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ATTACHMENT O <br /> OUTCOMES AND REPORTING <br /> Orange County Department of Social Services and Orange County Department on Aging <br /> By signing and submitting this document, the Contractor certifies that it agrees to the following : <br /> 1 . The Contractor agrees to participate in program, fiscal and administrative monitoring and/or audits, <br /> making records and staff time available to Federal, State and County staff. <br /> 2 . The Contractor agrees to take necessary steps for corrective action, as negotiated within a corrective <br /> action plan, for any items found to be out of compliance with Federal, State , and County laws , regulations, <br /> standards and/or terms of the Contract . <br /> 3 . The Contractor agrees that continuation of and/or renewal of this Contract is contingent on meeting the <br /> following requirements . The Contractor agrees to : <br /> A . Allow the County to complete the assessment of each client . The County will complete an In- <br /> Home Aide Service Plan as part of the assessment . The County will provide the In-Home Aide <br /> Service Plan to the Contractor prior to the start of service . The County will update the In-Home <br /> Aide Service Plan as needed . <br /> B . Provide employees to perform in-home services for the County ' s clients, at the level, amount <br /> and frequency specified by the social worker in the In-Home Aide Service Plan . <br /> C . Assure that employees meet the competency requirements for the level(s) of service provided . <br /> The Contractor will provide verification, upon request, that the selected employee has been <br /> properly licensed and trained and is qualified to perform assigned tasks . <br /> D . Select and assign qualified employees to clients according to the clients ' needs and the <br /> employees ' abilities and experience . The Contractor agrees to honor requests made by the <br /> County for a change in assignment. <br /> E . Fulfill all employer financial obligations . <br /> F . In a timely manner, provide the County with information on significant changes in the clients ' <br /> conditions or situations . <br /> G . Assure that the client is treated with dignity and respect, assist in protecting the client ' s assets <br /> and possessions , and assure confidentiality of client ' s circumstances . <br /> H . Allow aides to provide transportation, within reason, for both medical and personal reasons . <br /> I . Provide care at Level II as appropriate to the needs of the client. <br /> J . Complete, for employees serving Level II clients , at least a quarterly on site visit to the home of <br /> at least one client the employee is serving . <br /> K . Maintain all financial and program records for a period of three years from the date of final <br /> payment under this agreement for inspection by the County, the Area Agency on Aging and the <br /> Comptroller General of the United States , or any of their duly authorized representatives . If any <br /> claim, litigation, negotiation, audit or other action involving the Contractor ' s records has been <br /> started before the expiration of the three-year period, the records must be retained until <br /> completion of the action and resolution of all issues that arise from it . <br /> L . Monthly contact and annual on- site visits with the County . The Contractor agrees to client <br /> contact per Home and Community Care Block Grant guidelines for frequency of required aide <br /> supervision by RN, competency testing, and document provision including : <br /> a . A supervisory on site home visit by RN within the first calendar week of an aide <br /> assignment to observe the work of the aide . <br /> b . A supervisory on site home visit by RN within calendar weeks 2 through 4 of an aide <br /> assignment to observe the work of the aide . <br /> Outcomes (06/04) Page 1 of 3 <br />