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DocuSign Envelope ID: AD3C76OB- 8590 - 4486- 96E4- CA9154EB7FOF <br />2.3.3 Dedicated Service Program Manager & Technician Team <br />Service Team: A dedicated service program manager will be assigned as your main <br />point of contact. Your service technician team will also be defined for consistency in <br />service. Rease refer to page 4 of this proposal for your service team details. <br />2.3.4 Service Program Log Book <br />Service Log Book: We will provide a log book containing information and guidance <br />on the management of the system. All service records shall be recorded and kept <br />within the log book. This log book shall serve as a reference for the customer and <br />Siemens technical personnel. <br />2.3.5 Written Reports of All Services Performed <br />Written Report of All Services Performed: We will complete a service report for <br />each visit detailing the purpose of the call and summarizing the work that was <br />performed. <br />2.3.6 Service Program Customer Labor Discounts <br />Service Program Customer Labor Discounts: Service program customers receive <br />up to 20% off Siemens standard labor rates in all service categories. Refer to <br />Appendix A for details. <br />2.3.7 Service Program Customer Material Discount <br />Service Program Customer Material Discount: Service program customers <br />receive an additional 20% off Siemens list price. Refer to Appendix A for details. <br />Siemens Industry, Inc. June 13, 2018 Page 15 <br />