Orange County NC Website
Browse       Search
DocuSign Envelope ID: AD3C76OB- 8590- 44B6- 96E4- CA9154EB7FOF <br />2.2.3 Online / Remote System Support & Diagnostics <br />Online / Remote System Support & Diagnostics. Monday through Friday: 8:OOAM - <br />5:OOPM System and software troubleshooting and diagnosticswill be provided <br />remotely through the online support service (up to 8 hours) to enable faster response <br />to emergency service requests and to reduce the costs and disruptions of downtime. <br />Siemens will respond, Monday through Friday, during the hours of 8:00 AM — 5:00 <br />PM, excluding Holidays, upon receiving notification of an emergency, as determined <br />by your staff and Semens. <br />If remote diagnostics determine a site visit is required to resolve the problem, a <br />technician can be dispatched. Onsite dispatch will be billable per our current time <br />and material policy (see Appendix A). <br />Siemens Industry, Inc. June 13, 2018 Page 8 <br />