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DocuSign Envelope ID: AD3C760B- 8590- 44B6- 96E4- CA9154EB7FOF <br />2 Service Solution <br />2.1 Service Team <br />An important benefit of your Service Agreement derives from having the trained <br />service personnel of Siemens familiar with your building systems. Our <br />implementation team of local experts provides thorough, reliable service and <br />scheduling for the support of your system. <br />The following list outlines the service team that will be assigned to the service <br />agreement for your facility. <br />Orange County's Assigned Team of Service Professionals will include: <br />Brian Fleischhauer, Service Program Manager, is responsible for ensuring that <br />our contractual obligations are delivered, your expectations are being met and you <br />are satisfied with the delivery of our services. <br />Christian Anderson, Primary Building Automation Specialist is responsible for <br />performing the ongoing service of your building automation system. <br />Brian Bentley is your Secondary Building Automation Specialist. Brian will be <br />familiarized with your system to provide assistance in two man task and in -depth <br />backup coverage. <br />Jake Snyder, Service Sales Account Executive manages the overall strategic <br />service plan based upon your current and future service requirements. <br />Craig Martin, Service Operations Manager is responsible for managing the <br />delivery of your entire support program and service requirements. <br />Customer Response Center <br />Emergency Phone / Online Response — Normal Business Hours = Service <br />Team Leader. After Hours = Siemens Emergency Response Center <br />Siemens Help Line: 1- 866 - 728 -7678 <br />Brian Fleischhauer is responsible for scheduling your preventive maintenance <br />visits, and handling your emergency situations by taking the appropriate action. <br />Brian Fleischhauer or Mary Beth Davis can assist with all service invoicing <br />including your Technical Support Program and Time and Material projects. <br />Siemens Industry, Inc. June 13, 2018 Page 4 <br />