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DocuSign Envelope ID: AD3C76OB- 8590 - 4486- 96E4- CA9154EB7FOF <br />1.2 Siemens Capabilities & <br />Commitment to Our Customers <br />Semens Industry, Inc. Building Technologies Division is the leading single -source <br />provider of cost - effective facility performance solutions for the comfort, life safety, <br />security, energy efficiency and operation of some of the most technically advanced <br />buildings in the world. <br />Semens is pleased to offer this proposal for technical support services to your facility. <br />For more than 150 years, Siemens has built a culture of long -term commitment to <br />customers through innovation and technology. <br />We are confident that we have the capabilities to meet your critical facility needs <br />today and in the future, and we look forward to the opportunity to serve you. <br />1.3 Quality Assurance <br />At Siemens Industry, Inc., we are dedicated to customer satisfaction. To achieve <br />this, we have a quality assurance process, which enables you to assess your <br />service program. <br />Through implementation of our Quality Assurance Best Practices, we ensure that <br />our delivered services are of the highest quality. <br />Our Quality Assurance Manager will meet with you regularly, at your <br />convenience, to discuss our performance and your satisfaction with the quality of <br />service that is being provided under your program. <br />Siemens Industry, Inc. June 13, 2018 Page 3 <br />