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DocuSign Envelope ID: 3A41C8C3- 4643- 4E42- 9E22- 7ED4F266BDF8 <br />i. The Provider shall provide qualified persons to the County to interpret between <br />English and American Sign Language staff and clients. <br />ii. The Provider and Interpreters shall relate to all County clients and staff in a <br />respectful and professional manner. <br />iii. The Provider and Interpreters will interpret the information being shared <br />between client/family and staff as clearly as possible, without additional <br />personal comments or biases on the topic being discussed. <br />iv. The Provider shall provide Interpreters with valid NC Interpreting and <br />Transliterating license and proof of certification through the Registry of <br />Interpreters for the Deaf (RID). <br />v. The Provider will follow the National Association of the Deaf https: /- nad.or>;1 <br />Registry of Interpreters for the Deaf htt : / /wcvw.rid.or ethics /code Code of <br />Professional Conduct and is hereby incorporated by reference. <br />b. Procedures and Guidelines upon acceptance of assignment: <br />i. The Provider agrees to provide at least 24 hour notice if the Interpreter is unable <br />to participate in a scheduled client contact. <br />ii. Neither the Provider nor Interpreters shall give out their home telephone <br />number or cell phone number for later contact between the client and Provider. <br />If asked, the Provider should generally instruct clients to call the Health <br />Department front desk staff to schedule an appointment or to inquire about <br />services. <br />c. Client Confidentiality. <br />i. The Provider acknowledges that they or their employees may have access to <br />information that is confidential and provided by state and federal laws and <br />agrees to comply with all privacy policies, regulations, and laws as well as the <br />Health Insurance Portability and Accountability Act (HTPAA) of 1996 <br />(P.L.104 -191). <br />ii. The Provider agrees to protect confidential information (e.g., client name, <br />appointment type, telephone number, health information) that they or their <br />employees may receive in doing business with County. The Provider shall <br />ensure proper, safe storage and protection of client information during use, and <br />shreddingfdeletion of such information when it is no longer necessary for <br />business purposes. <br />iii. Breaches of client confidentiality will result in automatic termination of this <br />Agreement. <br />4. Duration of Services <br />a. Term. The terns of this Agreement shall be from July 1, 2018 to June 30, 2019. <br />b. Scheduling of Services. The Provider shall schedule and perform their activities in a <br />timely manner. Should the County determine that the Provider is behind schedule, it <br />Revised 06118 <br />3 <br />