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DocuSign Envelope ID: 7796CD94- 342E- 40D0- B7C3- A2B604F926B4 <br />they will be removed from the program, We expect that with a high number of participants, this <br />is bound to happen at least once and the County, Contractor, and Subcontractor should discuss <br />the failed account in detail to insure that it does not occur on a regular basis. There are often <br />signs that a location will not be a good partner for food residuals collection, such as poor <br />management and lack of employee enthusiasm. These aspects should be noted when attempting <br />to add significant numbers of clients in the expansion phase. In effect, some clients may <br />immediately be determined as unfit for the program. Any waste generators that are slated to be <br />added and then marked off should be discussed at length with the County and good reasons given <br />to not include them, This does not mean that the waste generator will always be without <br />composting, as they will likely be determined to be better suited for collection at a later date or <br />with new management or ownership. Overall, the County shall have the highest level of input on <br />clients to add and the Contractor and Subcontractor will work diligently to obtain all goals set <br />forth by the County. <br />111.10 Education and Outreach Pros?ram <br />Contractor wishes to relinquish much of the education and outreach to Subcontractor. <br />CompostNow maintains a high level of customer service and engagement that leads to overall <br />efficiency and cleanliness of waste generated that often leads to higher diversion rates. This is <br />necessary to alleviate potential issues that would otherwise arise with contamination. <br />CompostNow maintains a level of engagement with the community that leads to more <br />composting and overall satisfaction of compliance in support of their community at large by <br />educating the public about the overall benefits of composting. <br />ConipostNow wishes to address the waste stream as a whole, and limitation of purely wastefirl <br />practices are a part of that, Many alternative options can be provided for waste generators that <br />limit their daily waste stream, including implementation of reusable items as well as switching <br />polystyrene or non - recyclable plastic with compostable items that can then be added to the <br />compost containers instead of ending up in the landfill. CornpostNow has a tried and true <br />selection of options and items and eliminating waste will be the priority in all conversations with <br />potential and existing composting participants, <br />Please see the Subcontractor's profile (and areas of the Statement of Understanding of Services, <br />as well as other sections of this proposal) for more details on potential education and outreach <br />items that would fit well. If the Alternative proposal is chosen, the education and outreach <br />program will be more detailed and involve a widespread community engagement including <br />dedicated personnel to achieving a high level of awareness among the communities that <br />participate in Orange County's program. <br />12.1.11 Transition Plan <br />If awarded the contract, Brooks Contractor will continue collecting as normal unless <br />modification is needed. A meeting between County, Contractor, and Subcontractor shall be set as <br />soon as possible upon award to determine the County's wishes for an expansion timeline. A short <br />survey or onsite visit with each generator in collaboration with the County may be necessary to <br />determine needs. Needs may encompass container replacement if the generator or County sees <br />fit, sign replacement (upon approval from County), and changes in collection schedule or <br />number of carts. Some smaller locations may be designated for a switch to collection by the <br />