2018-275-E Solid Waste - Judy Brooks contracting

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DocuSign Envelope ID: 7796CD94- 342E- 40D0- B7C3- A2B604F926B4 growing onsite operations team, administration team, and a team of part-time "Soil Ambassadors" actively attending events. Customer service and operational excellence is a top priority. Towards the goal of providing customers with everything they need to implement and maintain a successful composting program, CompostNow provides continuous training and engagement for all clients, tailored containers and service schedule, ongoing support, provision of compostable liners and other compostable items if needed, diversion and impact reports, and ultimately quick, clean, reliable service (up to 6 times per week for conunercial clients). All collection containers are tipped and cleaned off -site where they are washed with hot soap and water (not just rinsed). This service method means faster service times, cleaner containers, and reduced risk of spills and odor from tipping and washing onsite. For commercial services, this allows for the use of lighter weight, non-custom, easy -to- access, non -CDL, smaller and lower cost lower fuel consuming vehicles and ability to provide customers absolutely clean carts and quicker, cleaner, more frequent service compared to service methods requiring on -site tipping and washing (leaving residuals and requiring more stop tune). The ability to consolidate collected materials and effectively wash the containers also allows for the sorting of any contaminants out of the material prior to it being mixed together in a large batch and prior to being dumped at the composting facility. CompostNow is well positioned to continue scaling its operation as is, and can handle the entire scope outlined in the proposal. This model is a scalable and long term solution for organics diversion in increasingly urbanizing areas where time and space are constant constraints; and the company's growth reflects this. While it is by no means the only method of collection needed, it is a necessary capability to maximize diversion and one that matches well with the capabilities of Brooks Contractor. Combining capabilities means more generators of various sizes and requirements can be sustainably serviced. The potential of working with the County to develop a consolidation facility within the County is an exciting one and something that CompostNow would like to work towards with enthusiasm. A longer term contract helps position CompostNow and Brooks Contractor to make this investment alongside the County. Compostow also recognizes that uptime and service reliability is extremely important for a quality service and great experience for customers and employees. To this end, their current fleet size sits at 9 (in the Triangle) and projects to be at 15 by the end of 2018. All vehicles were purchased or leased new and backup vehicles are available 2417 in case of vehicle breakdown, If the main driver on an route calls in sick, they have many drivers and 2 managers capable of filling in quickly and without service interruption for customers. The team is consistently growing, and there will always be team members to insure the job is done well, right and on time! Additionally, Brooks Contractor and CompostNow will be using the same operational software, allowing both parties to easily support one another in servicing accounts, if ever necessary. Outside of the day -to -day operations, the CompostNow crew is most excited about their increasing ability to invest more into team development (including pay rates, benefits, professional development and being a platform for individuals from disadvantaged backgrounds) and market education and outreach initiatives like urban farm composting demonstration sites, school programs, some creative marketing campaigns, and R &D for new models and services that lead to greater waste diversion and soil creation?