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DocuSign Envelope ID: 7796CD94- 342E- 40D0- B7C3- A2B604F926B4 <br />GRANGE COUNTY Department of Solid Waste Management <br />time of attempted collection; collection vehicles;. reason for non - collection; and a <br />photograph that includes the error and shows the Notification Tag affixed. <br />f. Fallowing leaving the tag, the Contractor shall also contact the service address in writing <br />(email, phone, SMS messaging), or in- person to notify them that the materials were left <br />behind and next steps that should be taken. <br />8.1.5 Service Disruntions <br />The Contractor shall notify the County by phone and email within two (2) hours of any <br />occurrence that may impact or delay collections. <br />8.1.6 Missed Collections <br />Any reported missed collection shall be completed by the Contractor the next business day <br />following the report. Missed collections due to construction or contamination are not <br />expected to be collected until the next collection day when materials are properly prepared. <br />8.1.7 Customer Complaints <br />Complaints from participants or others impacted by this service received by the County will <br />be transmitted by the County via phone or email for resolution. For each complaint, the <br />Contractor shall provide a written response and resolution within three (3) business clays of <br />being informed of the complaint(s) in the format specified by the County. <br />8. 1.8 Spillage <br />Any organic waste spilled as a result of collection will be cleaned up by the Contractor within <br />three (3) hours of occurrence. The County should be informed of such spills and, at the <br />County's sole discretion, will assist in cleanup if mutually agreed upon and possible. <br />8.1.0 Cart and Dumpster Requirements <br />The Contractor shall provide clean and usable 35, 65 carts with securely fitting lids and <br />operating wheels. Dumpsters shall be leak proof with securely fitting lids, appropriately <br />labeled and easy to utilize. <br />8.1.10 Billing and Data Requirements <br />The Contractor shall provide the following deliverables in accordance with the procedures <br />and schedule described below. The cost to prepare and provide the deliverables shall be <br />included in the Contractor's unit collection prices. <br />a. Invoices <br />On a monthly basis by no later than the thirty (30) business days after the service <br />provided, the Contractor shall submit a detailed invoice to the County in both electronic <br />and paper format. The Invoice shall reference the applicable purchase order number and <br />be itemized by service for the services provided during the month. The County will not <br />approve payment to the Contractor until the following deliverable has been accurately <br />submitted to and received by the County: weekly and monthly tonnage reports for the <br />invoiced month by service stop, outreach attempts and other relevant commentary on <br />program performance e.g. change of type of collection vehicle, total number of <br />contamination reports summarized. <br />b. Tonnage Reports <br />Contractor shall provide a monthly report by the tenth (10th) working day listing each <br />participant and the weight of each individual collection <br />c. Outreach Reports <br />is <br />RFP No. 5247 <br />