2018-275-E Solid Waste - Judy Brooks contracting

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DocuSign Envelope ID: 7796CD94- 342E- 40D0- B7C3- A2B604F926B4 ORANGE COUNTY Department of Solid Waste Management 3.1 CONTRACTOR EDUCATION AND OUTREACH RESPONSIBILITIES Contractor responsibilities as it relates to education and outreach materials shall require County review and written approval on all matters, specific responsibilities should include but are not limited to; • Develop and distribute education and outreach material in partnership with the County, at minimum one brochure, poster, or other appropriate print material at minimum upon the Contract's start and as requested by the County. • In- person pre - arranged site visits by qualified trained staff visit (outside of a scheduled collection time), prior to the Participant beginning collection services, and every other year to existing participants; • Professionally produce with County participation and approval, an educational training video in appropriate languages for new participants; video will need the ability to adjust for different audiences i.e. for schools rather than for restaurants, • Develop an on -going monitoring program to maintain quality control of organic waste stream, and to ensure capacity needs are being met o Right size containers and collection frequency as needed for new and existing participants while reporting any changes to the County; • Develop and distribute a clear non- collection tag listing out problems that occurred and why collection was not completed; • Provide quarterly education and outreach program; • Educate and train staff, residents and custodians in partnership with County staff on the best practices for organic waste reduction and diversion; • Quarterly meetings with the County to review, at minimum, program performance, current and anticipated activities, specific outreach performed, change in services levels. Following the initial contract year, the frequency of meetings may be reduced to an annual basis. • Following discovery of any collection containers with contaminants, the Contractor shall call, meet, or electronically mail participants within one - working day or 24 hours of the discovery of contaminated collection materials and suggest remedy of the specific collection mistakes as well as develop and deliver a protocol to prevent future contamination. Within 3 working days following the overall communication with the owner /operator of the contaminated site, the County should be made aware of the correspondence and outcome; 3.2 COUNTY EDUCATION AND OUTREACH RESPONSIBILITIES • Review and approve education and outreach material as developed by Contractor; • Present educational training video to new participants in partnership with Contractor; • Follow up with participants the ensure on -going education is provided by Contractor; • Assist and review Contractor as it relates to quarterly educational program; • Check in with Contractor as it relates to collection frequency, right- sizing and other collection related issues; 13 RFP No. 5247