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• Creation of project timeline to ensure an efficient and on time delivery of the product <br />• Management of Me data collection, mapping, and conversion <br />• Regularly scheduled conference calls for implementation status updates and active <br />Issue resolutions <br />Coordination of the Implementation team (System Analysts, Fleet Professional, <br />FA RTramer) <br />• Estmilshing a site specific project plan for training and service <br />• Management of the Installation process <br />Managing the collecton of file layouts and data necessary for customization along with <br />• the accompanying documentation and training for each <br />• The Implementation Includes a combination of both live remote sessions and on -ste <br />training. <br />Please desolbe anmor provide a list of the typlcal customers'onommentatbn <br />responslbilldes. <br />FASTEN Resparo e: Since FASTER Web Is a Commerdal- off -the -Shelf (COTS) system your <br />risk, work, and cost are greatly reduced compared to custom built solutions such as ERR <br />systems. The Sample Implementation Plan provided In "Appendix M- FASTER Web <br />Detailed Implementation Draff plan' gives a detailed list of me customer's typical <br />Implementation resources and responsibilities. Below Is a list of typical customer <br />Implementation responsibilities: <br />Customer project Manager or Facilitator: This person will facilitate the customer's <br />various fleet and non -fleet department staff to ensure tasks are complete. <br />• IT Stag: Typically stands up the environment Net will not FASTER performs <br />database maintenance, and builds the customer side of Integration. In some <br />organizations IT also provides a business analyst to facilitate Integration requirements, <br />Database Expert or Analyst If your fleet operation does not have a staff member <br />who Is an expert on your current fleet's asset data In the format It Is In, It Is Important <br />that you engage a database analyst from your IT Department or attain a freelance <br />resource who will be extracting your existing fleet data for the data conversion. <br />Other Teams or Departments (Finance, Accounting, parts, ets) At the <br />• Kickoff : if you have Integrations with systems outside of fleet operations, It Is <br />cridcal W have a business process owner (SRO) or subject matter expert (SME) that <br />has knowledge of each system you want to Integrate with FASTER at the kick -off <br />meeting. <br />FASTER " Response to 9243 for orange county, NC I Page 27 <br />