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• Fuel <br />• Accounting <br />• Vendors <br />In addition, FASTER Web's Asset Template Mature provides the ablllty to mass -add muttlpie <br />incoming asNa by creating and then populating the data belts of each aae -s Individual <br />asset master record. <br />as <br />Please describe all support services available / your company In Secflon B (AppenE /x <br />B). Specifically address the following Issues: <br />• Normal hours ofavallablllty <br />• Webuto Support Information <br />• Online chat <br />• Remote system access capabilities <br />• Access via toll -flee 800 number <br />Cots <br />Quality Assurance Program(s) <br />• Othersupportservlces <br />• Service-Level Agreements(514)- response time, escalation processes, and other <br />theories <br />FASTER Response; FASTER has 2417 support availability. Standard business hours far <br />support are from 7:30 am (ET) M 6:00 pm (ET). After hours emergency support Is then <br />available. The customer can Inte2Q with the Technical Support can by telephone (toll free <br />numbers), email, or through remote data link. FASTER provides a tog -hee number for <br />customer support calls, Due W the size of FASTER's Support Team, 99.5% of calls are <br />answered by the third ring. <br />Most support Inquldes are resolved In one call while the customer Is on the phone. Calls that <br />cannot be re oved are tracked and utilize a standardized follow -up process. <br />FASTER has a customer secure webslte where valuable Informaton Is available to each <br />customer, such Information Includes, but Is not grayed to: <br />• Productlnformabon <br />a Including Integrations and Add -On <br />• Detailed description of what Is Included In each upgrade <br />• System Requirement <br />/� <br />• upgrade Information <br />PZTER Response W 5243 far Orange County, NC Page 23 <br />