Orange County NC Website
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Web In FASTERS cloud environment, this type of solution would need to be Implemented <br />using 5515 or Web APIs methods, <br />Any customizations created and supported by FASTER have a support has which Includes <br />FASTER supporting the custom application and upgrading It to ensure It works win future <br />sensors of FASTER Web. <br />Mobile devices <br />FASTER Response: Being a web Mixed solution which is accessed via a browser, FASTER <br />Web Is Inherently mobile and customers are actively using Me application with tablets, <br />tough books, and other mobile devices. <br />COST CONSIDERATIONS <br />Initial one -time casts for hardware (If applicable), Impementaton, training, aott ssm, hovel <br />and related casts, etc., must be Included with Me price pnspo s. See electronic prlre <br />Presses) form Section 8 (Apper alo o; G and J). <br />FASTER Response: FASTER has Provided the vests for Implementation, tralning, software <br />and related costs In Appendix M "FASTER Statement of Work (SOW) 8 pricing "; as well as <br />completed Appendixes G and J. <br />Please describe when the warranty period ends and the maintenance mats come Into idled. <br />FASTER Response: Annual software maintenance Is purchased or renewed every 12 <br />months. There Is no Charge for FASTER's Annual Upgrades S Support until one -year from <br />when the contract Is finalized. <br />Recurring annual casts should be described In Me MOposal, dearly slating what is Included <br />(e.g., application upgrades, state and /or federal reporting requirements, hours ofsuppest <br />etc.), Section 8 (Appendices G end)). The County pre /se; unlimited telephone support. <br />If 2417 telephone support Is avallabk, price proposals should clearly Indicate Intel recurring <br />costs for Mat support option. If after- hours support Is only available at an hourly refis Mis <br />should clearly be Indicated. <br />FASTER Response: Annual Support costs have been provided In Me completed Appendixes <br />G and J. <br />FASTER Annual Support Includes: <br />Upgrades of the FASTER Web software, Add -Ons and Customizations <br />Support calls are answered by a FASTER Team member directly. <br />Tall free 24x7 support <br />800 Support lines <br />Maximum three (3) hour response time to all electronic requests for support <br />Remote access Immediate troubleshooting and dlagnostim <br />MTERResponse to 5243 Mr Orange County, NC I Page 20 <br />