2018-238 AMS - CCG Systems Faster Asset Solutions

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UNDERSTANDING OF PROJECT OBJECTIVES FASTER Is the largest provider of Fleet Management Information Systems (MIS) In the munidpal fleet industry with 35+ years' expermos Implementing and supporting systems for customers such as Orange County AMS. Our knowledge of the beet industry and our understanding of the business objectives you provided, gives us the certainty that we can assist you In achieving your overall project objectives. We are 100% employee owned which provides a long learn financial focus that lends to long -term P&D Investments that fostered Investments that have yielded Me most advanced MIS In the Indus". Reference - checks will reveal that our employee- owners provide far superior support W our Customers Man any other MIS and likely any systems Company In the World. The fact that half of FASTERfs staff have over on years tenure with our Company conveys that we have the kind of pceltive and experienced culture that makes a profound difference In our products and servlce. All of this means that the value In the early and complex stage of Implementation as well as the R01 ever the many years you will use our product and service are assured to be excellent. FASTER Web will allow Orange County W Improve your processes because our design Is based on fleet best practice work flows and our technology Is state of the art. Our Customer Portal will seamlessly Improve Interaction with your external users of AMS. An example of how FASTER Web will Improve your processes Is our PM notification feature , PM Notifications automatically sends notices to assigned asset contacts Including department liaisons and beet customers. These notiticatluus provide a web link that directs the customer to our Customer Portal where they can schedule a PM appointment as well as request atldttional services. Supervisors are In turn needed of request appointments and services. When services are complete, PM schedules are updated by the system and a service complete notice Is sent to the customer alerting them their vehicle Is ready for pickup. One of FASTER Web's many strengths Is scheduling and tracking of the work order repair process. Ease -of -use is one of our primary design objectives, and this Is particularly true In the Maintenance module. Whether the work order Is originated from scheduled appointment, manufacturers recallstwarranty campaigns, or a walk up, the work order repair proms Is driven and monitored using the Work Omer Statuses and the Repair Reason by the system. These feed Into the system notificetlons, dashboTard1I KPIs, and reports such as downtime and productivity. Our Technician Work Q station WS) Is designed for paperless efficiency on the shop floor using the latest In touch screen capabilities. Technician workstation allows real -time labor traGing for direct and Indirect labor tasks, Includes an electronic parts request with Instant communication W the parts and gives supervisors an up to the minute view of Work In Progress. Another of our arms" detion obbodu s Is mhust Iminxc Inlnlllnrnre whl h rout modules In addition to a cam manual r es. We pnovlde In- product access to two Bnllder and MS Power &I for your custom and work flaws fully Integrate with one led reporting such as a consolidated billing I& ail ER n Response to 5243 for Orange County, aC I Page 9