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timely resolve this 6sue, he /she will engage with his /her supervisor to assign the case to <br />the a personate staff member for either resolution or escalation of the case to the <br />Development Team. <br />Term . <br />Par a new cuabmers: The term Is dictated by the Statement of Work AS Pricing Document <br />For customers migrating m FASTER Web: The term and cost Is dictated by the Statement of Work& <br />Pricing Document <br />For customers renewing annual Software Upgrades& Support for their market FASTER product <br />The term of this Agreement shall be Far one year from the day after he expiration of the previous <br />yea /s Software Upgrades & Support Agreement. The renewal will Include a 3% (three Formal) coat <br />Increase from the previous vases Scheme Upgrades & Support Agreement <br />A lapse In Software Upgrades &Support is defined as non - payment for gUdays after the eaphaton <br />of the previous yeses annual Software Upgrades & Support Agreement. Should the Customer lapse <br />In Its wntlnutty Software Upgrades & Support by non payment of more than W days, renewal of <br />annual Software Upgrades & Support will be at FASTER's discretion and may require a penalty <br />payment and a prise that is based on current retail cost. <br />Customer may apt to terminate Software Upgrades & Support at the later of the end of any one- <br />War term or the farm Identified In the Statement of Work at Pricing. <br />Customer may renew Software Upgrades& Support by paying forthe next year's annual Software <br />Upgrades & Support with a 3% (three percent) increase within AD days after the end of the overseas <br />support period. <br />A customer may, at any time, license other FASTER software that will also have a Software Upgrades <br />& Support Fee. There will be an additional Software Upgrades& Support fee due at the time of <br />licensing the add&bnal software based on the associated licensing fee. That fee Is determined by <br />FASTER pro- rating the months remainiq on the current yeses Software Upgrades & Support. And <br />the following year's Software Upgrades & Support will include an increase reflecting that icenses; <br />and the commensurate 3% (them percent) increase. <br />FAMRUA Response to 5243 for orange County, NC I Page 178 <br />