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While Custom work product Ofanyl6 bunt to specrciccustomer -Ide rifled specifications, the <br />nature of COT5 software requires that FASTER will not provide coupon modlgceten, code <br />changes or data base Readers changes to any COTS software slows this could adversary affect <br />other customers. FASTER does enhance the COTS software as part of Its normal Ine cycle based <br />on customer Input from Its more than 3711mstomers, marktt research and on etafi fleet <br />professionals. <br />Based on the COTS nature of FASiER4 system, FASTER will not be engaging cables contractors <br />to provide services under th s Agreement Thus, any dhreplty requirements and /or programs <br />mandating engagement of certain third-party, service providers are Inapplicable to this <br />Agreement Additionally, as FASTER provides a software solution that Is an Intangible product, <br />all environmental programs Identified and /Dr required by Customer are also Inapplicable to this <br />Amrsarreart. <br />b. Custom Work Apecands & Testing: <br />Custom work Is defined as Integrations and Reports. The following process wlll be follo¢red to <br />Insure that enable custom work is delivered as part of the Implementation: <br />After the Customer address the following documentation, FASTER will create an extensive <br />Requirements Document for the Customer to approve. This document will enable the Customer <br />to have certainty about what n requires for a successful customization. <br />Documents to be provided by Castamen <br />• In the case of a Custom Report, a mockup in Excel of similar table. <br />• In the case of an integration, a Data Flow Map which will show the data the Customer wants <br />to Import and /or export. <br />• A written summary of: <br />0 Execution of the Integratk n: How should the Integration be managers For example, <br />would It need to he ron manually or scheduled to ran automatically. <br />o User Interface: WIII a user Interface be needed? If so, what are the key elements needed <br />In the user interface? <br />o Error Handling: Haw should errors Wagged? there any specific errors or failures that <br />could occur that would need the Integration to modify the Customer about? <br />o Special Consideration, Are there any additional business rules or special considerations <br />that the Customer could not show In the data map that the Integration needs to meet? <br />NSTLR +Response to 5243 bar Orange County, NC I Page 166 <br />