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FASTER: W. <br />If NO, ErcpWM: FASTER: The FASTER GenervlA9reemenb Schedule D. HOStlnp @ entering Service level <br />Agreement ISLA) defines remedies that arc subject to the exceptions provided In the SW. <br />v. Does the even had re fore the cloud vendor to ratty the county m any ounouread howdo alRy <br />and IN provider <br />No <br />If No. Explain: FASIER: Hostngservaes areprovldedby WnWest♦ peak 10. <br />18. Whalers the contractually required notification pedod for the County or diseloutl vendorfor <br />termination of the cloud services? <br />FASTER: 120-days. <br />19. Describe how the CountVs data will be stored, managed and archived. <br />FASTER: The concretes FASTER Web data Is stored In a Microsoft SQL database. Backups of the <br />customer database are taken locally and also sent offsite to a geographicallyseparala location <br />for redundancy. <br />20. Will the County's data be stored antl managed on a storage system with other data? <br />FASTER: Yes <br />If Yes, Explain: The Gated Community Cloud virtual machines ("pubOP) data stored on shared <br />hardware, but segmented so no cross contamination or access to othmdiepFS data. <br />21. Aterbat architectural point in the providers dead tacl)IW WIl the County's data be phyairagy <br />connected to networking equipmentwth non -County darn <br />FASTER: DUMde Of Me FASTER Web sbudenNronmenfint"ll, <br />22. What are the cloud provider's Information security pollees? <br />FASTER. Me dsud provider has pulsates In fate to executive and bear management ton now <br />Jos mf scorn la support l fwmaflon secua m through dear documented direction, commumen y <br />exptdt ossomerent and vet/Imtlon of osslpnmeatexceeded. The hm9ng provider real me <br />certifications for PCI D55, 5SAT6, )ME 3402, SM 213 and Safe banks I. <br />n. What are the cloud provider's Incident management and reporting polioks? <br />FASTER: An Incident management overview document can beseem I under PRA. <br />��r 34. What Is the process by which the crud Provider updates policies and Informs customers? <br />MTER m Response to 5243 for Orange County, NC I Page 96 <br />