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FASTER:No <br />If No, Explain: FASTER: The hosting provkler contracts third parties to conduct vulnerability arcane am <br />periodic penetration tests against the hosted providers networks and Infrastructure. <br />12. Does tie contact obligate the Cloud provider to provide security documentation upon request <br />by the County) <br />FASTER: No <br />If No, Explain: FASTER. Arequestfor spetlflc Information can he made. Depending an the smaltivoy <br />and nature of the Information requested, o signed Pon disclosure agreement may he needed. <br />13. Does the contract obligate the Cloud provider to supply the County with the providers <br />performance records, including access to dally and weekly service quality statlstlai <br />FASTEN: No <br />If No, Explain: FASTER. A requeslfor sprimp: Information can he made. Depending on the sensitivity <br />and nature of the Information re quested, a slprlM nondlsclasure agreement may be needed. <br />14. Exyleln the contractually obligated service level parameters, minimum Is" 6, specHk remedies <br />and penalties for non -compllanon for. <br />1) Dptime FASTER shall maintain a data center adequate M support Services ro Customer <br />twenty four (2e) hour per day, seven pl All per work(exclumng scheduled mandenanre) with <br />ervlre awlbblRry of not Is es Mon 99.9%. Far mare Information regarding complex plex ontl <br />penalties please refer to the FASTER General Agreemenh Schedule D: MasNnr & Hosting Service <br />LevelAgreementfSU). <br />21 Performame and response time: Please refer to the FASTER General Agreemen4 Schedule M <br />Hourly & HwNng Service Level Agreement is") <br />3) Error correction dme: Prepare refer he the FASTER General Agreemen4 Schedule D. Hosting & <br />HmtlW Service Level Agreement(SIA) <br />4) Infrastructure and securHy: Please re$rto the FASTER Generm Agreement, Schedule 0: <br />Houston & HasHnp Servke LevelAgreemMt (SLA) <br />15. Does the contractually defined Servke Level Agreement define pertinent terms such as <br />downtime, scheduled downtime, nice ...i <br />FASTER: Yes <br />It No, Explalm [lick here to enter text. <br />16. Does the contract specify minimum disaster recovery and business cardinally requlrements, <br />Including penalties for non,compnance, as discovered through onslte Inspections, audits or <br />actual disasteml <br />Fi�ei� ER "Response to 5243 for Orange County, NC I Pape 16 <br />