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3 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Who Can Contact Support? <br />Any member of the Register of Deeds staff or the County IT Department is welcome to contact support. <br />Courthouse Computer Systems expects that the county will provide primary contact(s) to receive <br />notifications regarding software maintenance and issue resolution. <br />Customer Contacts Support Specialist <br />SEVERITY LEVEL ASSIGNED <br />Operations Manager or Development <br />Manager is Engaged <br />Issue Resolved <br />Issue Resolved <br />CCS Response Insufficient <br />ESCALATE <br />Concerns Still Prevalent <br />ESCALATE <br />Head of Business is Engaged Issue Resolved <br />22