Orange County NC Website
Browse       Search
Agreement. <br /> <br />b. Integrations & Business Intelligence Work Approvals & Testing: <br /> <br />This work represents integrations and business intelligence for which the Customer has provided <br />specifications. The following process will be followed to ensure that reliable work is delivered as <br />part of the implementation: <br />If the Customer has opted in the SOW to use an existing document or file (such as an existing <br />report) as a template for the work to be done, in order to avoid the cost and time involved in the <br />creation of written requirements, there will not be a requirement approval process outside of what <br />is documented in the SOW. <br />Or if the SOW calls for requirements to be documented during the implementation: After the <br />Customer provides the following documentation, FASTER will create an extensive Requirements <br />Document for the Customer to approve. This document will enable the Customer to have <br />certainty about what it requires for a successful customization. <br />Documents to be provided by Customer: <br /> In the case of a Custom Report, a mockup in Excel or similar table. <br /> In the case of an Integration, a Data Flow Map which will show the data the Customer wants <br />to import and/or export. <br /> A written summary of: <br />o Execution of the integration: How should the integration be executed? For example, would <br />it need to be run manually or scheduled to run automatically. <br />o User Interface: Will a user interface be needed? If so, what are the key elements needed in <br />the user interface? <br />o Error Handling: How should errors be logged? Are there any specific errors or failures that <br />could occur that would need the integration to notify the Customer about? <br />o Special Considerations: Are there any additional business rules or special considerations <br />that the Customer could not show in the data map that the integration needs to meet? <br />After receipt of the above, FASTER will create a Requirements Document for the Customer’s <br />approval. Once the Customer approves the Requirements, FASTER will begin and complete <br />development and testing. And then the custom work product will be delivered with the COTS <br />components in the form of the Soft Go Live noted above. <br />The Customer may choose to do whatever testing it deems necessary on the custom work during <br />the implementation in the Customer’s implementation environment (more below related to <br />environments). Those testing costs will be borne by the Customer and administered by the <br />Customer. FASTER will provide to the Customer any and all of the test cases which FASTER has <br />already performed during its testing free of charge to use at the Customer’s expense. <br />12