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Page 13 of 20 <br /> <br /> <br />ATTACHMENT IV— MANDATED PERFORMANCE REQUIREMENTS: <br />Energy Programs <br /> <br /> Performance Measure Authority for the performance measure <br />1 The County will process 95% of Crisis <br />Intervention Program (CIP) applications <br />within one (1) business day for applicants <br />with no heat or cooling source. <br />Energy Program Manual Section 400.03 d <br />Federal Requirement 42 USC8621-8630 <br />NC State Rule 10A N.C.A.C ch. 71V <br />2 The County will process 95% of Crisis <br />Intervention Program (CIP) applications <br />within two (2) business days of the <br />application date for applicants who have a <br />heat or cooling source. <br />NC Energy Programs Manual Section 400.03 A.2.d. <br />Federal Requirement 42 USC8621 -8630 <br />NC State Rules 10A N.C.A.C ch. 71V <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />16