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Page 2 of 3 Augustin (Yves) ~(0 <br />mail and faxes. Diplomatically and effectively resolved guest grievances/problems. <br />Developed strategies to increase guests' satisfaction. <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 Rome, Italy <br />^Organized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections. <br />•^Collected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome, <br />CENTRE SAINT LOUIS DES FRANCAIS: <br />Receptionist, 1994-1996^^^^^ Rome, Italy <br />^Answered phone calls, greeted visitors and provided information at the French <br />National Library in Rome. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY: <br />Volunteer fireman, 1994^^^^^ Sgurgola, Italy <br />^Certified in the application of first-aid techniques. <br />PORTA PORTESE MARKET <br />Salesperson, 1991-1994^^^^^ Rome, Italy <br />^Sold antique textiles and linens. Developed ongoing customer relationships, <br />enhancing future sales. Handled cash transactions, Developed special seasonal <br />sales. Trained new employees, <br />Volunteer Experience: <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 Rome, Italy <br />^Organized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections, <br />^Collected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome,. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY`. <br />Volunteer fireman, 1994^^^^^ Sgurgola, Italy <br />^Certified in the application of first-aid techniques. <br />Education: <br />EDUCATION: <br />NORTH CAROLINA CENTRAL UNIVERSITY <br />^MIS (Master of Information Science) Class of December 2005 <br />UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL <br />^B.A. International Studies & B.A, Peace, War, and Defense, Class of May 2002 <br />^Academic Honors; Dean's List <br />TECHNICAL COLLEGE OF HOTEL INDUSTRY (Abidjan, Cote d'Ivoire) <br />