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NORTH CAROLINA Orange County Animal Services 1601 Eubanks Road, Chapel Hill, NC 27516 Information Provided to Adopters • Adoption Contract • Medical History Report • Rabies Certificate and Tag / Rabies Voucher • Surgery Voucher (if pet is not sterilized at the time of adoption) • Microchip Enrollment (if applicable) • Behavior Evaluation Score Sheet (if available) • Adopter Resource Guide — This handout provides information and resources related to pet behavior and health) • Pet Behavior Tips — These handouts provide specific information on managing common pet behavioral issues (e.g. housetraining, introducing a new pet to resident pets, dealing with destructive behavior, etc.). The handouts are provided to customers in response to questions that may come up during the adoption process or when staff deems they may be applicable. • "Pet Identification" Brochure • "Protect Your Pet from Rabies" Informational Brochure Screening Adopters Orange County Animal Services utilizes an "Open Adoption" model rather than one that screens adopters. Extraordinary issues of concern that arise during the course of the adoption process are brought to a manager's attention for evaluation, but the process does not involve "approving" or "denying" adoptions outside these rare situations. This approach is consistent with the current best practices in animal sheltering as presented during the ASPCA's "Meeting the Adopters" training. The historical model of adoption screening taken by shelters is often accompanied by lengthy applications and interviews for gathering information about customers to determine if they meet the criteria for adoption. These time consuming processes are not user friendly for staff or customers. The open and learning- centered adoption models foster relationships with adopters as opposed to making them feel like they are being judged. By engaging in open discussions with customers instead of going through a rigid application process, staff can tailor the adoption interaction to the specific needs of the customer in a way that embraces principles of adult learning.