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UmAuN "CMUNTY <br />NORTH CAROLINA <br />Orange County Animal Services <br />1601 Eubanks Road, Chapel Hill, NC 27516 <br />Information Provided to Adopters <br />• Adoption Contract <br />• Medical History Report <br />• Rabies Certificate and Tag / Rabies Voucher <br />• Surgery Voucher (if pet is not sterilized at the time of adoption) <br />• Microchip Enrollment (if applicable) <br />• Behavior Evaluation Score Sheet (if available) <br />• Adopter Resource Guide — This handout provides information and resources related to pet <br />behavior and health) <br />• Pet Behavior Tips — These handouts provide specific information on managing common pet <br />behavioral issues (e.g. housetraining, introducing a new pet to resident pets, dealing with <br />destructive behavior, etc.). The handouts are provided to customers in response to questions that <br />may come up during the adoption process or when staff deems they may be applicable. <br />• "Pet Identification" Brochure <br />• "Protect Your Pet from Rabies" Informational Brochure <br />Screening Adopters <br />Orange County Animal Services utilizes an "Open Adoption" model rather than one that screens <br />adopters. Extraordinary issues of concern that arise during the course of the adoption process are <br />brought to a manager's attention for evaluation, but the process does not involve "approving" or <br />"denying" adoptions outside these rare situations. This approach is consistent with the current best <br />practices in animal sheltering as presented during the ASPCA's "Meeting the Adopters" training. <br />The historical model of adoption screening taken by shelters is often accompanied by lengthy <br />applications and interviews for gathering information about customers to determine if they meet the <br />criteria for adoption. These time consuming processes are not user friendly for staff or customers. <br />The open and learning- centered adoption models foster relationships with adopters as opposed to <br />making them feel like they are being judged. By engaging in open discussions with customers instead of <br />going through a rigid application process, staff can tailor the adoption interaction to the specific needs of <br />the customer in a way that embraces principles of adult learning. <br />AdOr+i6ti acke+ Frav(Jej a(on side phis c cc-wwt —M <br />as I —e --e—Q+ a <br />