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Animal Services - continued <br />Animal Services: Administration and Programs <br />Major Services <br />Organizational Leadership and Oversight <br />• Lead organizational and policy change and conduct policy and operational analysis <br />as needed. <br />• Shape a positive and proactive model of animal services based upon effective <br />management of pet overpopulation. <br />• Coordinate with County Manager, County Attorney and other county staff in regard to <br />departmental affairs and assure sound financial management. <br />Governance and Community Relations <br />• Provide staff expertise and support to the Board of Commissioners and coordinate <br />effectively with the Animal Services Advisory Board (ASAB). <br />• Receive, respond to, and as needed refer citizen complaints, concerns and requests. <br />• Maintain a positive community image through professional public relations. <br />Program Development and Administration <br />• Maintain an effective pet licensing program, including an online payment system. <br />• Coordinate and develop a robust volunteer program. <br />• Coordinate and manage a state -of- the -art spay /neuter program as part of strategic <br />plan for managing pet overpopulation in the county. <br />FY 2013 -14 Outcomes <br />Organizational leadership <br />o Coordinated with DEAPR staff to develop and implement a work plan to remedy some <br />landscape problems and the work is now well underway. <br />• Sustained spay and neuter efforts while exploring different strategies to achieve <br />desired outcomes in coming years. <br />• Coordinated policies and practices to continue to control animal admissions, assure <br />quality care and sheltering, and reduce the euthanasia of cats and dogs. <br />Governance and community relations <br />• Supported the ASAB and collaborated with the board regarding free roaming cats and <br />other concerns. <br />• Worked with the staff attorney, staff from the UNC- Chapel Hill School of Government <br />and the ASAB to address vexing issues identified by the Board of Commissioners in <br />the proposed unified animal control ordinance. <br />• Managed high profile cases, coordinated with Public Affairs Office, sustained a strong <br />web presence including a vibrant Facebook page, and overall, maintained a <br />prominent and positive community image. <br />54 <br />