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EXHIBIT A <br />1 <br /> <br />Ref: Family Success Alliance Zone 4 Navigators <br />Purpose: To provide Navigator services for the Family Success Alliance in Zone 4 as outlined in detail <br />below and described in Exhibit B, Navigator Job Description. <br />Project Scope: <br />Provider will: <br />1. Coordinate logistics to allow navigators to operate out of provider office. <br />a. Provide Wi-Fi internet connection. <br />b. Provide access to photocopier for small print jobs (less than 10 copies). Larger print jobs can <br />be done at Orange County Health Department (OCHD). <br />c. Provide key or other procedures to allow navigator access to the office during regularly <br />scheduled hours. <br />d. Provide a work space for each navigator that includes a desk, chair and access to basic office <br />supplies (pens, notebooks, stapler, etc.). <br />e. Offer an orientation to review office procedures and locations for supplies, printing, meeting <br />space, and payroll procedures and reporting weekly hours. Use an orientation protocol to <br />track topics and completion dates. <br />f. Include navigator in agency meetings, as relevant and appropriate. <br />g. Provide a locked location to store paper documents that only navigators are able to access. <br /> <br />2. Provide program support to the navigators. <br />a. Either the Executive Director or other program staff is available to answer questions about <br />the services of the organization or other related community-based services. <br />b. Either the Executive Director or other program staff will provide guidance on how to assist <br />zone families with service referrals and issues of confidentiality. <br />c. Either the Executive Director or other program staff will work with navigators to identify <br />areas of collaboration and partnership between provider and FSA to include client referrals, <br />co-sponsoring of community and outreach events, and other options. <br />d. Either the Executive Director or other program staff will be available to provide job <br />shadowing to increase navigator understanding of the provider agency and to increase <br />community contacts and network. <br />e. Either the Executive Director or other program staff will provide support and guidance as <br />needed in other unspecified areas. <br /> <br />3. Orientation/Training. <br />a. OCHD and provider will discuss training needs and requirements and develop a mutually <br />agreed upon schedule to meet the requirements. Training must include review of the <br />Navigator Manual and its associated policies and procedures. <br />b. Training and orientation may cause the normal work schedule to vary. <br />10