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Page 2 of 3 <br />Augustin (Yves) <br />full guest service. <br />•^Procured theater, symphony, and sport events' tickets. Handled and routed guest <br />mail and faxes. Diplomatically and effectively resolved guest grievances/problems. <br />Developed strategies to increase guests' satisfaction. <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 Rome, Italy <br />°^Organized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections, <br />^Callected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome. <br />CENTRE SAINT LOUIS DES FRANCAIS: <br />Receptionist, 1994-1996^^^^^ Rome, Italy <br />^Answered phone calls, greeted visitors and provided information at the French <br />National Library in Rome. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY: <br />Volunteer fireman, 1994^^^^^ Sgurgola, Italy <br />•^Certified in the application of first-aid techniques. <br />PORTA PORTESE MARKET: <br />Salesperson, 1991-1994^ ^ ^ ^ ^ Rome, Italy <br />^Sold antique textiles and linens. Developed ongoing customer relationships, <br />enhancing future sales, Handled cash transactions. Developed special seasonal <br />sales, Trained new employees, <br />Volunteer Experience: <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 <br />Rome, Italy <br />^Organized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections, <br />•^Collected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY: <br />Volunteer fireman, 1994^^^^^ Sgurgola, Italy <br />•^Certified in the application of first-aid techniques, <br />Education: <br />EDUCATION: <br />NORTH CAROLINA CENTRAL UNIVERSITY <br />• ^MIS (Master of Information Science) Glass of December 2005 <br />UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL <br />•^B.A, International Studies & B.A. Peace, War, and Defense, Class of May 2002 <br />•^Academic Honors: Dean's List <br />