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MINUTES-Draft ORANGE COUNTY BOARD OF HEALTH October 26, 2016 S:\Managers Working Files\BOH\Agenda & Abstracts\2016 Agenda & Abstracts/ October Page 3 The Health Department conducted a 2016 Orange County Health Department Clinical Services Community Input Survey. Respondents overwhelmingly felt the Dental and Medical Clinic hours were convenient. As a result, there will be no change to the Dental or Medical Clinic hours. Most respondents felt the services currently provided were sufficient, while some suggested increased information about services and access to eye care. The Health Department will investigate linkages to eye care and better ways to share information about our services. Personal Health Services also collected patient satisfaction surveys from mid-July through August 2016. There were a total of 156 respondents. Not all respondents answered all of the questions. The results included: • Satisfaction with most visit elements remained high • Satisfaction with wait times decreased by 3% overall • Satisfaction with some elements of staff interaction decreased • Overall satisfaction showed greatest decrease • Satisfaction with interpreter services increased in all measures at both clinical sites Positive and constructive qualitative feedback included: • Service provided is excellent and staff is very helpful. • Staff was excellent – very welcoming and professional • Wait time is too long • Walk-in appointments would be great Personal Health Services’ plan for improvement includes: • Continue quality improvement efforts • Fill vacant positions • Pursue training in Client and Family Centered Care Dental Health Services patient satisfaction survey in June 2016 continues to reflect continued satisfaction with the dental care and education received as well as the payment collection process. There were 52 respondents. Some of their results included: • 98% strongly agree/ag ree that they receive good treatment and advice • 97% strongly agree/agree that they are satisfied with payment collection • 95% strongly agree/agree that they would refer family and friends A key area for improvement included complaints from adult patients on how long it takes to get an appointment which is currently 3 months. The Dental Health Services’ strategies to improve this include: • Maintain a list of patients that want appointments • Pursuing a “Patient Relationship Management” service that simultaneously contacts all patients on that list to assist them with scheduling an appointment when there are patient cancellations