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payment collection process. Staff have worked hard to improve the scheduling and <br />payment processes, but there continues to be moderate dissatisfaction verbalized by <br />our adult population in the amount of time it takes to get an appointment. We are <br />currently scheduling new patient appointments 3 months ahead, which is an <br />improvement from the previous 6 month average. Our main strategy to improve this is to <br />more aggressively fill cancelled appointments with patients who request to be seen <br />sooner. A forthcoming option to use a patient reminder/contact system will hopefully <br />help us meet this goal. <br /> <br />Environmental Health: <br />Environmental Health has used the same 18 question survey tool since 2007. The <br />survey is collected using Survey Monkey software. The data collection period is one <br />year before new survey is started. The survey runs from September to September. <br />The survey is delivered to clients via all email correspondence. <br /> <br />The survey has 4 questions that allow for free form comments. Two questions allow <br />comments on services. Two questions allow for comments on staff. The other 14 <br />questions are check box type questions. The feedback received on the September ’15 <br />to September ’16 period was very positive. Environmental Health management reviews <br />the comments and results. The yearly results are shared with the entire Environmental <br />Health staff during a staff meeting. <br /> <br />Recommended Action: ___Approve <br /> ___Approve & forward to Board of Commissioners for action <br /> ___Approve & forward to ___________________________ <br /> _X__Accept as information <br /> ___Revise & schedule for future action <br /> ___Other (detail):