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DocuSign Envelope ID: OBDE8BD9- OD9E- 4A1O- 82D1- 6O9ED4OEB9CO <br />Exhibit 1 <br />1) Annual Maintenance and Support Fees for Software. Yearly annual maintenance and <br />support for which Customer shall be responsible to pay DCS an annual sum not to exceed <br />$8,943.75 plus $562.50 per mobile license. Customer will be entitled to product Updates <br />during the term of this Agreement, which include releases that correct identified errors in <br />Software (including revisions or dot releases), and product Upgrades, which are subsequent <br />versions of Software, and provide new or enhanced functionality. <br />a) Full (non pro rata) annual maintenance begins July 1, 2019 and the first full annual total <br />is due no later than July 31, 2019. <br />(i) 100% of pro -rated Annual Maintenance and Support fees (12,881.25 less pro -rata 5,152.50 = <br />$7,728.75) shall be invoiced within 15 days after the first day of Customer field <br />appraisal staff receiving training as referenced in subsection 2 c) above. Pro -rated <br />maintenance for year 2018 not to exceed $7,728.75. <br />b) Yearly annual maintenance and support fees may increase to then current rates if <br />Customer adds additional modules or upgrades after the execution of this Agreement as <br />referenced in Sections 3)b) and 3)c). <br />c) There is no credit or refund in the one -time license fees if the quantity of mobile licenses <br />or upgrades is decreased at any point in the future, but the annual maintenance and <br />support fees shall decrease by the then applicable and respective maintenance rate(s) <br />per removed license or upgrade, per year. <br />2) DCS will provide standard support services on Software products in use by Customer and will <br />use reasonable efforts to respond to all service inquiries within two (2) business days. <br />However, DCS cannot guarantee response times for those inquiries requiring substantial <br />research or if Customer does not provide sufficient details or reproduction steps. <br />a) For each software product for which Customer has purchased, they will be provided <br />with installation, basic set -up, problem analysis, problem resolution, and preventative <br />or corrective service information and efforts to reproduce and correct errors identified <br />by Customer or determine that errors are not reproducible. <br />(i) Example: The pro -rated amount of $7,728.75 will be due prior to June 30, 2019. <br />Then the first full year annual maintenance and support of $12,881.25 shall be due <br />by 7/31/2019; then the second full year annual maintenance and support of <br />$12,881.25 shall be due by 7/31/2020 for which maintenance and support shall <br />expire at the end of 6/30/2021 if Customer provided a thirty (30) day notice to <br />cancel, else renew annually until such notice is provided. <br />(ii) Each of the above amounts can increase or decrease based upon the then current, <br />applicable, and respective number of licenses or upgrades added or removed after <br />the execution of this Agreement, in accordance with Sections 3 and 4. <br />