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Orange County Public Transportation System Success Plan FY 17 <br />Strengths inside the agency to help deliver our success moments <br />Weaknesses inside the agency that need to be fixed to deliver success <br />Opportunities that exist outside the agency that we can take advantage of to deliver success <br />Threats outside the agency we must guard against to deliver success <br />Strengths <br />1.Genuine customer concern <br />2.Teamwork <br />3.Support from other county agencies <br />4.Active involvement from the Orange United Transportation (TAB) Board and Board of <br />County Commissioners <br />Weaknesses <br />1.Vehicle breakdowns <br />2.Correct number of staff and qualified staff in key positions <br />3.Lack of some modern technologies <br />Opportunities: <br />1.Growing interest in public transportation <br />2.Increasing ridership <br />3.Educating local agencies on the type of support OPT can provide <br />4.Partnering with Go Triangle to accept electronic pass <br />Threats: <br />1.Reduction in some funding sources <br />2.Difficulty recruiting drivers <br />3.Continual changes to the Non-Emergency Medical Transportation Program <br />4.Equipment breakdowns <br />5.Rising cost of fuel <br />Guiding Management Pillars <br />Commitment to Safety <br />Financial Sustainability <br />Outstanding customer service and professionalism <br />Employee training <br />6:27$QDO\VLV <br />15