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comparisons with the other 14 counties put Orange County over the average of 3.6 passengers-per-hour but the 325 County is still working to make things better where applicable. 326 327 Alex Castro asked if OPT has a way to connect passengers to a common bus stop. He said that the Maxway 328 Center used to be used as a place to connect OPT passengers with Go Triangle or Mebane. Alex Castro asked if 329 the County has connectivity with other service providers at this point, and if there is a common bus stop or a 330 common point where someone coming in on the County’s system can get on to another system’s transit services. 331 332 Peter Murphy said that the loss of the Maxway Center did hurt OPT services. Since then, the department has 333 revamped its timing so that it will correspond with others services. Some new services will meet-up at Durham Tech 334 Community College so that riders can transfer to another bus. 335 336 Theo Letman said that there are some bus stop improvements on US 70 with park and ride services. 337 338 Alyson West said that she thought it made sense to not set goals unless the department has the data it is putting 339 together. She also noted that the use of the ReMIX software will help show patterns that Staff may not have 340 expected, and then when the department is ready to set goals, they will be able to focus their resources and use 341 them wisely to get to where they want to go, instead of setting them in the abstract. 342 343 Jenn Sykes added that goal-setting is not just the total ridership count or the like, but that if a lot of the use is 344 around ensuring that people get to medical services, making sure the alternatives for that reduce the amount so 345 citizen rides can go down and bus rides can go up. There are more people engaging with the systems at UNC or 346 Duke. The metric may not come out as the total number of riders but in other changes like people calling Social 347 Services to come out to their houses. 348 349 Theo Letman said that there are a number of quality performance indicators (QPIs) that Staff considers to best 350 match riders with the County’s resources. 351 352 Jenn Sykes said that it is important to look outside just the transit point of view to determine advocacy for services. 353 354 Theo Letman showed an example of a regional bus stop with the new logo on the bus stop sign. 355 356 Peter Murphy added that the bus stop sign example shows how Go Triangle is adding the County’s new logo and 357 phone number to the information on the shared bus stop sign, so that coordinating the transit services are centered 358 on one bus stop sign instead of 3 different ones. 359 360 Alex Castro asked if the bus stop signs could show arrivals times for buses. 361 362 Theo Letman said that the bus stop schedules are in new bus stop sign holders at the stops. 363 364 Heidi Perry asked that sign holders at bus stops be placed at more accessible heights. 365 366 David Laudicina spoke about his recent experience riding the bus with his wife. He said that he was impressed with 367 the service and that the bus driver was very personable, professional, and answered all of their questions. He 368 explained that he and his wife hoped to use the bus to get to doctors’ appointments at UNC since parking there can 369 be so difficult. 370 371 Theo Letman spoke about the Simme Seat for bus stops (see slide in presentation for an image). He explained 372 that he was first introduced to these seats while working at the Georgia Department of Transportation which 373 received grant funding for these seats. The Orange County Department on Aging submitted a grant application to 374 AARP to fund these seats for the County, and AARP awarded the grant. Thanks to this funding, about 15 of these 375 seats will go up by November for folks to use while waiting for the bus. 376 377 9