Orange County NC Website
<br /> <br />data over the past six months, since the last quarterly update, showing a comparison from last year’s ridership 55 <br />numbers. The total ridership last year was 55,413 riders. Ridership grew to 61,297 riders this year, even with fewer 56 <br />hours on the fixed routes of the Hillsborough Circulator and the Hill-to-Hill Shuttle. There was growth in ridership on 57 <br />both of these routes in FY2016-2017. The major 2015 change in the Hill-to-Hill route increased the hours from 3 58 <br />hours/day to 12 hours/day, which changed the tracking. However, Staff tracked passengers in a “per hour served” to 59 <br />maintain a proper comparison. The Circulator has 8 to 9 passengers per hour compared to peer counties, which see 60 <br />a ratio of 3.6 passengers per hour. The Hill-to Hill-is less than that but is still growing, especially once the “Go Pass” 61 <br />was added in September 2016, resulting in increased passengers (over 2 passengers per hour). Staff expects these 62 <br />numbers to grow. Mr. Murphy said that due to consolidations, fixed route transit services are running fewer hours with 63 <br />more passengers per hour during operation. Mr. Murphy went through various graphs and charts on passenger data. 64 <br /> 65 <br />Art Menius said that he was curious about the big spike in passengers on the Circulator in February and wondered 66 <br />if Peter Murphy knew why this happened. 67 <br /> 68 <br />Peter Murphy responded that he has not looked into it yet. 69 <br /> 70 <br />Art Menius replied that he hoped there would be a spike again. 71 <br /> 72 <br />Peter Murphy said that the department had planned more services for a long time but not all of them have been 73 <br />implemented. As an update, Staff is interviewing drivers now. They plan to roll out services in the order presented 74 <br />on the slide in the presentation (Efland Hillsborough Commuter Loop, Orange Alamance Connector (mid-day US-70 75 <br />service), and Rural Zonal routes). 76 <br /> 77 <br />Abigaile Pittman asked if everyone remembered the Rural Zonal routes. 78 <br /> 79 <br />Alex Castro asked Staff how they are marketing the routes and how they are alerting the public online that new 80 <br />routes are coming. 81 <br /> 82 <br />Peter Murphy answered that once they have a set date, the information will be publicized. He said that Staff would 83 <br />discuss media, marketing, and the new logo later in the presentation. 84 <br /> 85 <br />Jenn Sykes asked for more information on the Rural Zonal routes. 86 <br /> 87 <br />Peter Murphy said that Rural Zonal routes are deviated fixed routes set to go 2 days a week into different sections 88 <br />of the County (northeast, northwest, southern zones, etc.) on certain days of the week. Riders can also call and 89 <br />schedule a ride 2 days in advance for a discounted rate. This is adding more services to rural areas that do not 90 <br />currently get service, except for rural residents that use transit to make medical trips. 91 <br /> 92 <br />Peter Murphy continued the presentation by turning it over to Theo Letman. 93 <br /> 94 <br />Theo Letman presented staffing information. He said the department was able to get more staff positions approved 95 <br />through this year’s budget. Now there are 5 full time bus driver positions added to the total operator roster. Staff is 96 <br />continuing to interview candidates and plans to finish hiring new drivers by the end of the month. New drivers are 97 <br />going through orientation and training for the new routes and regular service. Mr. Letman said that when he first 98 <br />came to Orange County, he noticed that there was no official Transit Dispatcher position. Instead, there were 99 <br />drivers that were assigned to do dispatching work, which causes internal conflict. The Board of County 100 <br />Commissioners (BOCC) just approved a Transit Dispatcher position, classified as a supervisor level position 101 <br />dedicated to operations. Additionally, through a transit-demand grant, Brennan Bouma secured funding for a Transit 102 <br />Demand Coordinator position. The person in this role will provide transit options to the public by educating the 103 <br />community and marketing the department’s services. It will be housed out of the Orange Public Transportation 104 <br />Department. The Transit Demand Coordinator position is common in most transit departments and is often funded 105 <br />through a Federal Transit Administration (FTA) grant. 106 <br /> 107 <br />Heidi Perry asked if they had trouble filling the bus driver positions. 108 <br /> 4