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Page 2 of 3 <br />full guest service. <br />•OProcured theater, symphony, and sport events' tickets <br />mail and faxes. Diplomatically and effectively resolved <br />Developed strategies to increase guests' satisfaction. <br />Augustin (Yves) f' <br />. Handled and routed guest <br />guest grievances/problems. <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 Rome, Italy <br />DOrganized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections. <br />?DCollected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome. <br />CENTRE SAINT LOUIS DES FRANCAIS: <br />Receptionist, 1 994-1 996 0 0 0 0 0 Rome, Italy <br />•DAnswered phone calls, greeted visitors and provided information at the French <br />National Library in Rome. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY: <br />Volunteer fireman, 19940DODO Sgurgola, Italy <br />OCertified in the application of first-aid techniques. <br />PORTA PORTESE MARKET: <br />Salesperson, 1991-199400000 Rome, Italy <br />DSold antique textiles and linens, Developed ongoing customer relationships, <br />enhancing future sales. Handled cash transactions. Developed special seasonal <br />sales. Trained new employees. <br />Volunteer Experience: <br />FORUM OF THE INTERNATIONAL COMMUNITY IN ITALY: <br />Public relation officer, <br />1996 Rome, Italy <br />-DOrganized the absentee voters for the association of Cote D'Ivoire citizens in Rome <br />during the 1996 Ivorian presidential elections. <br />•OCollected information on Xenophobia in Italy and participated in organization of <br />conferences on topics of interests to the foreign community in Rome. <br />NATIONAL ASSOCIATION OF VOLUNTEER FIREMEN OF ITALY: <br />Volunteer fireman, 199400000 Sgurgola, Italy <br />OCertified in the application of first-aid techniques. <br />Education: <br />EDUCATION: <br />NORTH CAROLINA CENTRAL UNIVERSITY <br />OMIS (Master of Information Science) Class of December 2005 <br />UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL <br />-OB.A. International Studies & BA. Peace, War, and Defense, Class of May 2002 <br />OAcademic Honors: Dean's List