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Agenda Item Number: <br /> <br /> <br />ORANGE COUNTY BOARD OF HEALTH <br />AGENDA ITEM SUMMARY <br /> <br />Meeting Date: October 25, 2017 <br /> <br />Agenda Item Subject: Customer Satisfaction Survey 2017 <br /> <br />Attachment(s): Personal Health, Dental, and Environmental Health Client Input <br /> Surveys 2017 <br /> <br />Staff or Board Member Reporting: Pam McCall, PHSD Director; John Kase, EH <br />Interim Director; Carla Julian, Dental Clinic Manager <br /> <br />Purpose: ____ Action <br /> _ _X Information only <br /> ____ Information with possible action <br /> <br /> <br />Summary Information: <br />Per Board of Health Policy and Accreditation standards, each year the Board of Health <br />will receive from the staff of the Health Department the results of patient and client input <br />on services received, including any corrective actions deemed necessary to improve <br />services. <br /> <br />Personal Health: <br />The majority of the measures in the last Personal Health client input surveys show <br />continued high levels of satisfaction with staff and services. The survey asks clients to <br />agree or disagree to 14 statements regarding location, hours, ease of contact, and <br />treatment by staff and overall satisfaction with the services. In many cases no response <br />was recorded and that contributed to less than 100% agreement on the statement. The <br />survey asks for the client’s opinion on how services can be improved. Client comments <br />are predominantly positive with a few requests for additional clinic hours. <br /> <br />Dental Health: <br />The Dental Health Services patient satisfaction survey in September 2017 reflects <br />patient satisfaction with staff friendliness, dental provider listening skills and <br />explanations of care. Survey results also reveal 95% trust in OCHD’s dental providers. <br />Dissatisfaction with wait time for prophylactic hygiene appointments is the number one <br />complaint per patient comments on surveys and verbally when attempting to schedule <br />new and existing patients. <br /> <br />Environmental Health: