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Environmental Health has used the same 18 question survey tool since 2007. The <br />questions have not changed in order to compare the most recent survey comments to <br />our historical data. Hopefully, this will allow us to monitor trends and target areas in <br />which improvements or corrections to the program can be implemented. The survey <br />questions and comments are collected using Survey Monkey software package. The <br />survey data collection period runs from September to September. The survey is <br />delivered to clients via all email correspondence. <br /> <br />The survey has 4 questions that allow for free form comments. Two questions allow <br />comments on services. Two questions allow for comments on staff. The other 14 <br />questions are check box type questions. Predominantly, the feedback received on the <br />September 2016 to September 2017 period was very positive. Environmental Health <br />management team reviews the comments and results and the results are shared with <br />the entire Environmental Health staff during a monthly staff meeting. <br /> <br /> <br />Recommended Action: ___Approve <br /> ___Approve & forward to BOCC for action <br /> ___Approve & forward to ___________________________ <br /> _X_Accept as information <br /> ___Revise & schedule for future action <br /> ___Other (detail):