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OWASA said in a statement the best ways to conserve water includes flushing toilets <br />only when necessary, taking short showers and using paper plates and plastic utensils <br />to reduce dishwashing. <br />The shortage is caused by an accidental overfeed of fluoride within the water treatment <br />process at OWASA's Jones Ferry Road Water Treatment Plant, acco rding to the <br />statement. No water with higher than normal fluoride reached the pipe system, so the <br />water is safe to drink. <br />OWASA started receiving water from the City of Durham late Thursday afternoon, but <br />the water flow between the Durham and OWASA system s was not adequate to fill <br />OWASA's tanks to normal levels, which caused the shortage, according to the <br />statement. <br />OWASA has not said when operations will be back to normal but is working to restore <br />the Jones Ferry plant as soon as it is safe to do so. <br />