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SECTION 2: OVERALL ORGANIZATION EFFECTIVENESS <br />FINAL REPORT <br />hours and to operate on Saturday, as well as acquiring a new scheduling system. l <br />Administrative costs will increase as a result, and the pricing for services will need to <br />be adjusted. <br />The following identified demand-response service needs could be met if OPT takes <br />over the E-Z Rider service and institutes changes discussed in the proceeding <br />paragraph, <br />Several comments were received from agency representatives that OPT's <br />current hours of service from 6:30 AM to 6:30 PM were inadequate. Some <br />agencies need transportation service for second shift workers and general <br />evening travel. OPT should study these needs with the agencies, primarily <br />Orange Congregations in Mission, the Department of Social Services, and <br />the Meadowlands Senior Center. <br />• Some comments indicated that the shopping trips do not allow adequate time <br />for riders to conduct their shopping before the vehicle leaves. The schedule <br />for this service should be reviewed to determine how to productively lengthen <br />the time available for the riders. <br />• Some agencies were concerned with the requirement for a two day_advance <br />notice for a reservation The agency's clients are notable to schedule their <br />trip making that far in advance, which limits their ability to use the service. <br />2.3.4. CROSS COUNTY TRANSIT COORDINATION <br />While OPT has been active in meeting with other area providers, it has not taken <br />advantage of the Cross County Transit coordination system on the web at <br />www.cctransit.orq. This website assists users throughout the state to coordinate <br />cross county non- emergency medical trips. OPT makes a limited number of trips to <br />Durham County on a daily basis, and it is possible that some of these trips could be <br />coordinated with other systems <br />2.3.5. AGENCY BILLING RATES <br />OPT should adjust its billings rates to reflect actual cost. OPT has contracts <br />established with each of its agencies. These contracts are approved by the Board of <br />Commissioners on an annual basis. Contract rates are primarily on a mileage basis <br />(at $0.45 per mile), or on a combination of an hourly rate (at $19 per hour) plus a <br />mileage rate (at $0.45 per mile). The separate approaches reflect whether or not <br />OPT is supplying the driver of the vehicle. The exception to this rule is the Wheels <br />to Work program that is charged at a rate of $12.25 per one way trip to the DMV <br />Vehicle Tag Office in Durham. This service is used by persons who receive an auto <br />through the program and have to pick up the tag to their new vehicles. <br />Orange County 2-10 <br />COMMUNITY TRANSPORTATION IMPROVEMENT PLAN