Agenda - 01-24-2005-9b - Laserfiche WebLink

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SECTION 2: OVERALL ORGANIZATION EFFECTIVENESS ` L FINAL REPORT ?f organization. He has an open-door policy and maintains constant communication with Employees, as evidenced during site visits. Two years ago the County's Personnel Department had an external consultant perform a County-wide job evaluation of incumbent positions to assure that the Orange County position classification and pay plan is equitable and competitive. OPT Employees' positions were found equivalent to positions having higher pay. As a result, OPT positions were reclassified to a higher pay scale OPT also held its first BusNan Roadeo competition in the Spring of 2004, with the winners representing the organization at the NCPTA Roadeo in May 2004, OPT uses the existing county process to hire new employees even though no new permanent employees have been hired in the past three years. Orange County's Personnel Department posts job openings in each county building, on the County's website and in local newspapers. The Personnel Representative conducts an initial interview and refers viable candidates to OPT. The OPT Supervisor and a committee of employees select the candidates OPT promotes a safe workplace OPT Administration is knowledgeable of resources that support an accident-free workplace OPT Administration contacted Duke Hospital's Physical Therapy Dept. to determine the physical requirements (via a Job Analysis) for Vehicle Operators This info was then added to the employees' job description as part of the minimum job requirements. Employees conduct pre-trip inspections of the equipment. They are also responsible for regular cleaning of the interiors of the vehicles. OPT has the SAF-T-Lock mechanisms to secure disabled passengers' apparatus. Although these devices are more expensive than others, they are easier to attach and detach from the floor. Devices are not left on the floor, thereby avoiding tripping hazards to the passengers. In addition, Orange County's Risk Management Department conducts an annual inspection at OPT's Operating Facility. The County has a formal grievance procedure in place to address employee complaints and grievances, The OPT Supervisor is the first person that would have knowledge of any concern because employees present their grievances to the supervisor, as a first step. If the grievance isn't settled in step 1, the second step is to address the matter to the Director of the Department of Aging, If the grievance isn't settled in step 2, the third step is to bring the matter before the Manager. The aggrieved may appeal to the Personnel Hearing Board, a board appointed by the Board of County Commissioners. The Personnel Hearing Board forwards its recommendations to the Manager who will make the final decision. An Open Door Policy affords employees the openness and opportunities to discuss matters of concern. OPT Administration informs the Personnel Department anytime OPT receives a substantive employee complaint. Orange County 2-5 COMMUNITY TRANSPORTATION IMPROVEMENT PLAN