Agenda - 01-24-2005-9b - Laserfiche WebLink

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SECTION 2: OVERALL ORGANIZATION EFFECTIVENESS FINAL REPORT The OPT Supervisor also solicited employee feedback on the selection of an operator uniform. He formed a committee composed of five operators and the operations assistant to develop a standard summer and winter uniform. The OPT Supervisor provided guidance on the available budget, but allowed the committee to make the decision, 2.2.2. COORDINATION WITH OTHER SYSTEMS OPT is actively involved with coordinating its services with adjacent jurisdictions. OPT participates in the regional transit pass, as noted in Section 1, and is a member of the Rural Regional Network. This group is composed of representatives from the region's rural transit services. The group meets on a monthly basis to discuss coordination issues. OPT Administration regularly meets with the Planner and General Manager of Chapel Hill Transit, the Orange County Transportation Planner, and the planner with TTA. OPT and TTA held a public meeting to discuss transit issues; this meeting was held in November 2003. Several area transit agencies have recently implemented a web-based trip planning service, www.gotrian Iq e.org, that includes a link to the OPT website. Unfortunately, the OPT Orange Express route is not included in the trip planning software. According to TTA officials, the database did not initially include demand-response services. The Orange Express is a fixed-route, fixed-scheduled service; therefore, the software should be able to include it in its algorithms Initial feedback from TTA has been positive, and TTA officials will add the Orange Express once this CTIP is finalized, 2.2.3. CUSTOMER SATISFACTION AND MARKET KNOWLEDGE OPT Administration is proactive in determining the potential for new markets and the satisfaction level of the existing customers. OPT started as a human service provider, and this is still the major market OPT maintains close contact with the agencies to keep abreast of their needs. In interviews with The WSA Team, agency personnel were complimentary of their working relationship with OPT. OPT Administration maintains an on-going knowledge of where service changes may be warranted. This is accomplished by talking with the social service agencies, monitoring the more populated areas of the county for general public service potential, working with the Economic Development representative on where there's potential for growth, and reviewing direct requests from members of the public. OPT looks for ways to improve productivity. One example of a successful change is the conversion of a route that was previously reserved for the Orange Enterprises clients to a general public service General public riders were added at little cost, reducing the expense to Orange Enterprises. OPT has taken several customer surveys. OPT has recently conducted three surveys - one with the disabled community (Winter 2001), one with faith-based Orange County 2-2 COMMUNITY TRANSPORTATION IMPROVEMENT PLAN