BOH agenda 022818 - Laserfiche WebLink

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DO NOT SUBMIT THIS PAGE 1/23/2018 3:25:53 PM Page 13 of 22 Work Statement o) Complete the Work Statement Chart to describe the work to be performed. Work Statement Chart for Program: Client Services 1. Program Activity Name Crisis Support: Staff and trained volunteers provide crisis intervention services, advocacy and accompaniment services, support groups, workshops, and clinical therapy. Program Goal The OCRCC will provide assistance to approximately 690 individuals. Performance Measures Staff and volunteers submit records of each client contact through our secure, web- based database. The Client Services Director reviews and approves entries. The Crisis Response Coordinator compiles data quarterly and at the end of the FY. Previous Year Program Results We served 676 individuals in FY2016-2017. Current Year Estimated Results We expect to serve about 690 individuals in FY2017-2018. Next Year Projected Results We expect to serve about 690 individuals in FY2018-2019. 2. Program Activity Name Support Groups: Staff and trained volunteers facilitate support groups and workshops for survivors. Some are traditional discussion-based groups and others are activity-focused groups utilizing alternative healing modalities. Program Goal (A) At least 88% of primary survivors will report decreased feelings in isolation, guilt, and shame in relation to their SV experience and (B) at least 80% will report that they have acquired a new coping skill to assist them in dealing with trauma symptoms. Performance Measures Staff and volunteers will provide support group participants with pre - and post- group evaluations to measure change in feelings of isolation, shame, and guilt as well as change in use of healthy vs. unhealthy coping skills. Previous Year Program Results In FY2016-2017: 95% of participants said participating made them feel less alone in their experience of SV. 95% said participating increased their feelings of being supported. 79% reported that their personal goals were reached. * We recently adjusted evaluations to ask slightly different questions, so responses for FY16-17 don’t exactly match our goals. Relevant outcome data is included here. Current Year Estimated Results In FY2017-2018: (A) at least 88% and (B) at least 80% Next Year Projected Results In FY2018-2019: (A) at least 88% and (B) at least 80% 3. Program Activity Name Clinical Therapy: Two on-site licensed mental health professionals create individualized treatment plans and provide direct therapy services to English - and Spanish-speaking survivors of sexual violence. Program Goal (A) At least 90% of therapy clients will report a decrease in the use of unhealthy coping skills and (B) at least 70% will report a decrease in PTSD symptom severity. Performance Measures Using a quantitative standardized scale for measuring post-traumatic stress disorder (PTSD), therapy clients will be given a pre- and post-test for symptoms. Participants are also asked to provide qualitative feedback about OCRCC service(s), their service provider, and accessibility of our programs. Previous Year Program Results N/A (Our Bilingual Therapy program was launched in October 2017.) Current Year Estimated Results In FY2017-2018: (A) at least 90% and (B) at least 70% Next Year Projected Results In FY2018-2019: (A) at least 90% and (B) at least 70%